3 Replies Latest reply: Jul 5, 2012 6:36 PM by Kenichi Watanabe
Dalton Lolley Level 1 (0 points)

I need to download the ipod utility reset program but it keeps telling me that it is meant for windows 32 bit, i have a 64 bit. how do i reset my ipod shuffle?

iPod shuffle
  • Kenichi Watanabe Level 7 (33,027 points)

    In most cases, doing a Restore in iTunes does the job.  That Reset Utility was released, because in a very small percentage of cases, the standard Restore in iTunes did not do the job for 1st and 2nd gen iPod shuffles.  NOTE:  Later shuffle models did not use this utility at all.


    So, you shouldn't use that utility, unless doing a Restore in iTunes (from the iPod's Settings tab) did not work, OR the shuffle is seen by Windows, but not by iTunes (so you can't do a Restore).  Is this your situation?

  • Dalton Lolley Level 1 (0 points)

    ok, when I hooke up my ipod it pops up a message saying: Itunes can not recognize this Ipod and must be restored before it can be used. I cant find a option to restore the Ipod. Thats why I tried to download the Ipod reset utility.

  • Kenichi Watanabe Level 7 (33,027 points)

    With the shuffle connected, look in the sidebar of iTunes (left side of window).  Under DEVICES, find the shuffle.  Select the shuffle there, and over to the right, go to the Settings tab.  If the shuffle is 3rd or 4th gen, go to the Summary tab.


    On that tab, there should be a button for doing a Restore.