HT203356: If iTunes doesn't respond when you connect an iOS device

Learn about If iTunes doesn't respond when you connect an iOS device
Tdyrun
Level 1 (0 points)

Q: My ipad has a frozen iTunes screen! How to fix? "support" was worthless

My ipad has a frozen iTunes screen! How to fix? "support" was worthless

Help

iPhone 4S, iOS 5.1.1

Posted on Jul 5, 2012 5:54 PM

by AnaMusic,Solvedanswer
AnaMusic AnaMusic
Level 9 (57,213 points)
A:

The Basic Troubleshooting Steps are:

 

Restart... Reset... Restore from Backup...  Restore as New...

 

Restart / Reset

 

http://support.apple.com/kb/ht1430

 

Backing up, Updating and Restoring

 

http://support.apple.com/kb/HT1414

 

 

If you try all these Steps and you still have issues... Then a Visit to an Apple Store or AASP (Authorized Apple Service Provider) is the Next Step... Be sure to make an appointment first...

Posted on Jul 5, 2012 5:56 PM

Close
Tdyrun

Q: My ipad has a frozen iTunes screen! How to fix? "support" was worthless

  • All replies
  • Helpful answers