snagglepuss31
Level 1 (0 points)

Q: Bright Spot on Macbook Pro Retina Display

Anyone else have a bright spot on their retina display?  MIne has a defect that looks like a bright or bleached area 1x3mm.  It is not dead pixel(s).  The spot is about 13cm from the right and 6mm from the bottom.

 

This and big issues with it running a Thunderbolt display is leading me to return them both.

MacBook Pro (Retina, Mid 2012), Mac OS X (10.7.4)

Posted on Jul 5, 2012 6:40 PM

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snagglepuss31

Q: Bright Spot on Macbook Pro Retina Display

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  • by joefromsyracuse,

    joefromsyracuse joefromsyracuse Jul 7, 2012 9:14 AM in response to snagglepuss31
    Level 1 (0 points)
    Jul 7, 2012 9:14 AM in response to snagglepuss31

    Yeah I have the same problem. It's small and towards the bottom but given it's retina and over a $2000 computer I might have to take it in and get it replaced.

  • by Shootist007,

    Shootist007 Shootist007 Jul 7, 2012 9:51 AM in response to snagglepuss31
    Level 6 (16,660 points)
    Jul 7, 2012 9:51 AM in response to snagglepuss31

    I suggest you do return both. For some unkown reason Apple has not figured out how to run any external monitor on any of their MBP line. Windows PC do it without problems and most if not all allow you to turn off the internal display even if it is left open. And you can clone the desktop to the external display and have it set to a different resolution at the same time. Not sure why Apple can't figure this out.

  • by ahmad_aljallad,

    ahmad_aljallad ahmad_aljallad Jul 7, 2012 10:03 AM in response to snagglepuss31
    Level 1 (120 points)
    Jul 7, 2012 10:03 AM in response to snagglepuss31

    apple guarantee their LCD 100% ok without any problems they will replace it but the problem here is because its bright spot according to my knowldge it happened when you drop laptob or maybe some one dropped it while storing in apple store, for me I had single one small dead pixel and they replaced the LCD immediately they refused to replace whole MacBook Pro but they ordered new LCD so I am waiting for it

  • by snagglepuss31,

    snagglepuss31 snagglepuss31 Jul 7, 2012 10:07 AM in response to Shootist007
    Level 1 (0 points)
    Jul 7, 2012 10:07 AM in response to Shootist007

    I have sent both the MacBook pro and the display back.  Phone support could not fix the problem with the thunderbolt display.  I plan to drive (90 mins) to the nearest Apple store to have them show me the combination fully working before I buy again.  I spent over $3k on the display and notebook and I expect them to work without have to reboot or reset them every time I turn them on...

  • by Shootist007,

    Shootist007 Shootist007 Jul 7, 2012 10:21 AM in response to snagglepuss31
    Level 6 (16,660 points)
    Jul 7, 2012 10:21 AM in response to snagglepuss31

    Now if more people would do that maybe Apple would get the message.

     

    Back in 2002 with my then new Dell i8200 I had no problems connecting a 21" CRT monitor and have the internal display shut off automatically when that monitor was connected and when it was not connected had the internal come on. I'm still using that computer today and sometimes with that same monitor and to this day when I connect the monitor and turn the system on the internal display goes off and the external comes on.

     

    When I first got a Mac and did this I had all kinds of problems getting the external to work correctly and then I found out there was NO way to turn the internal display off without closing the lid. I said WHAT, Dell and Windows had this figured out years ago.

  • by ahmad_aljallad,

    ahmad_aljallad ahmad_aljallad Jul 7, 2012 10:43 AM in response to Shootist007
    Level 1 (120 points)
    Jul 7, 2012 10:43 AM in response to Shootist007

    i disagree with you on this partially at lease because i used to do some developing works on Macbook the White one for iPhone application i used to connect the mac to in the beginning the internal display was turning off and external LCD turn on latter it stopped i don't know why and i could not find way to configure it it start to work according to Macbook wish at that time it was my beginning on Mac so i thought maybe its because of me

  • by Maziyar,

    Maziyar Maziyar Jul 7, 2012 11:34 AM in response to snagglepuss31
    Level 1 (10 points)
    Jul 7, 2012 11:34 AM in response to snagglepuss31

    If people coming here for a bright spot on a MBPR screen, maybe you should see this thread which is going on too. https://discussions.apple.com/thread/4042189?tstart=0

     

    My opinion: replace the whole machine not just a screen! use your 14-day return policy, do a full refund and order another one if it's necessary. Repair the LCD or replace it with the new one it might be good if it happens after a year or even two years but not for one-month year old machine! They should s.uck it up and replace the whole thing and do the d.a.m.n QA better next time.

     

    Thanks and good luck