cannot get emails after changing to pop account

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Level 1

4 points

cannot get emails after changing to pop account

Telstra, my internet provider, required me to change my email settings to a pop account. I had no choice in this matter.

I am told that this will gradually happen to all users over the next 12 months....!

BUT..... now my ipad will not receive or send emails!

I copied over new settings from laptop to ipad as advised. This did not work.

I then re--synced ipad to laptop....this did not work. I have since found 'online' that there is a problem with ipads

and 'pop' accounts

Further contact with Telstra informed me that they are not responsible for other devices and

I will have to pay to get this problem fixed. This is a $99 set rate!

Can anyone help me to reconfigure my ipad to receive and send emails?

iPad 2, iOS 5.1.1, Has a sim card option.

Posted on Jul 6, 2012 5:09 AM

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Answer 1

Ingo2711

Level 9

70,137 points

Jul 6, 2012 5:45 AM in response to pottery 128

Did you already try the Mail assistant for iPad?

On thing to keep in mind:

iOS: 'Mailbox Locked', account is in use on another device, or prompt to re-enter POP3 password

What to ask if you're having issues sending, receiving, or configuring Mail

iOS: Unable to send or receive Mail

I have no problems using my POP Mail account on my iPad.

If you have copied the settings from your computer, make sure that all passwords have been added again by you, they might have been removed for security reasons during copy process.

I started from the scratch by adding a new account, to be sure all settings were correct.

Some accounts don't work using SSL, in that case set it up without using SSL

Message was edited by: Ingo2711

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Answer 2

Jul 6, 2012 6:26 AM in response to pottery 128

Firstly, you should tell what's the wrong message shown?

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