The payment card you entered is not valid in Philippines.

Question

The payment card you entered is not valid in Philippines.

Hello.

iTunes won't let me purchase any apps because this error keeps appearing.

"The payment card you entered is not valid in Philippines. Please provide a valid payment card for Philippines."

I was trying to purchase an app when iTunes notified me that the debit card that I was using was about to expire so I made changes about the expiry date and such, but to no avail, it keeps on nagging me.

The debit card that I am using is my dad's and he is currently in the US, I was assuming I only have to change my billing info into his current address. It still doesn't work. I also tried changing my region from the Philippines to the US but none of it work.

My last purchase was on the 30th of June and I think a few days prior to that was when iTunes Philippines was established. I don't know if this is a relevant information but I will appreciate any help.

I'm at wits' end. I badly needed to buy this app!

Help!

Posted on Jul 6, 2012 8:12 AM

Reply

Answer 1

varjak paw

Level 10

182,686 points

Jul 6, 2012 8:49 AM in response to Dendrobates Azureus

If your father has moved to the US and changed his address to the card to his US address, that card will no longer work. A card has to be both issued by a bank in the country whose iTunes Store you wish to use and have it's billing address in that country.

Regards.

Reply

Answer 2

Jul 6, 2012 8:56 AM in response to varjak paw

Assuming your answer is true, I did change the billing info from our home address to his but it still doesn't work as I stated above. I also asked for his complete address (including the zipcode) and also his contact number (with the proper area code) so I entered the information I have to their proper fields but there seems to be no improvement.

Thanks for trying. 🙂

Reply

Answer 3

varjak paw

Level 10

182,686 points

Jul 6, 2012 10:00 AM in response to Dendrobates Azureus

It's the billing information that the bank shows for that card, NOT the billing information as shown in your iTunes Store account, that matters. Again, if the bank has a non-Philippine billing address listed for the card, you cannot use it in the Philippine iTunes Store. A credit or debit card must be both issued by a Philippine bank and have a billing address in the Philippines to be accepted by the iTunes Store.

Regards.

Reply

Answer 4

Jul 6, 2012 10:16 AM in response to varjak paw

Let me get this straight.

So the only way that I could purchase apps again is to change my region from the Philippines to the US and apply proper changes? Is it like chaging my store from iTunes Philippines to the iTunes in the US?

What I've been trying so far is changing my region but iTunes is asking me to create an account for that region. I did that before but it still won't accept the card that I was trying to register. :-|

Reply

Answer 5

varjak paw

Level 10

182,686 points

Jul 6, 2012 10:26 AM in response to Dendrobates Azureus

No, you cannot use the US iTunes Store unless you are physically in the US.

Again, if you are in the Philippines, you MUST have a credit or debit card that is from a Philippine bank and that has a billing address in the Philippines. If the card you are using does not fufill both of those criteria, it will not work and you'll have to get another credit/debit card that does from someone, or use prepaid iTunes cards if those are sold in your country.

Reply

Answer 6

Jul 13, 2012 12:09 PM in response to varjak paw

This may seem a little late but I finally made it work! 😀

I changed my region from the Philippines to the United States then iTunes prompted me to 'create' an Apple ID so I did and entered my information in the required fields. Hopefully now, everything is beautiful and nothing hurt.

@varjak paw:

Thanks for trying to help, though. I really appreciate it. 🙂

Reply

Answer 7

gdzetan

Level 1

0 points

Jan 5, 2013 5:27 PM in response to Dendrobates Azureus

Hello, regarding the changes you made, you said you change your region from philippines to us. By that time, where are you? Philippines or US? If in Philippines, that means you don't need to be physically present in one place but you just need a US account to use US restricted itunes apps and so on? Please confirm my assumption. Thanks i'm also having a problem about this region stuff. :)

Reply

Answer 8

Shraga75

Level 1

0 points

Oct 26, 2015 9:48 AM in response to gdzetan

I have a different problem. My card was issued in HK but I live in the Philippines so my billing address is in the Philippines. My iTunes region is set to the Philippines as well. I still can't use my card. Suggestions?

Reply

Answer 9

King_Penguin

Level 10

334,336 points

Oct 26, 2015 10:04 AM in response to Shraga75

You can't use a Hong Kong issued credit card except when in Hong Kong with a Hong Kong iTunes account - whilst you are in the Philippines you can only use a card issued by a Philippine bank

Reply

Answer 10

Shraga75

Level 1

0 points

Oct 28, 2015 1:57 AM in response to King_Penguin

That's absurd. My billing address is in the Philippines. What does it matter where the bank is located? The world is global already.

Reply

Answer 11

King_Penguin

Level 10

334,336 points

Oct 28, 2015 4:23 AM in response to Shraga75

Apple seems to think that matters as they seem to have included it as part of their validation

Reply