3 Replies Latest reply: Jul 18, 2014 2:47 PM by Brian Houp
FAN-Mac Level 1 (0 points)



I am rather new to Mac and need to employ a CRM for a new small business. After reading reviews we deciding on using Salesforce.com, since it is web-based and seemed to be the best option for mac users. However, now that we have subscribed to it we have discovered that it does not integrate with Outlook for Mac 2011.  Even after inquring on third party apps and plug-ins, it does not appear there is a solution.  MailDrop only works with Entourage and MacMail, which we don't use, or want to use.  iHance and Riva seemed liked possible choices, however they do not support Salesforce Group Edition, which is what we have.  Changing our subscription from Group to Professional edition is a huge jump in price per month.  Plus we would most likely need to pay for a monthly app/plug-in fee.


Bottom line, we want to keep using Outlook for Mac 2011 and use an effective CRM.  Any constructive advice is welcomed:

  • Any third party apps, plugins, work arounds that I may not have mentioned?
  • Any other suggestions for CRMs that integrate well with Outlook for Mac 2011?
  • At it's simpliest level, is there a way to export contacts from Outlook for Mac 2011 into our Salesforce account?  If so, I want to make sure to avoid loading duplicates in the future.


Thank you.