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scofiert
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Q: airport express not showing in airport utility

Airport Extreme is shown in airport utility but airport express is not, light is solid amber after resetting any ideas?  I want to use it to stream music from itunes through stereo speakers.

airport express

Posted on Jul 6, 2012 4:29 PM

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scofiert

Q: airport express not showing in airport utility

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  • by jakeloveslucy,

    jakeloveslucy jakeloveslucy Jul 6, 2012 4:35 PM in response to scofiert
    Level 2 (330 points)
    Jul 6, 2012 4:35 PM in response to scofiert

    A solid amber light idicates that the devices is rebooting. It's normal to see that after a hard reset or factory reset. Allow up to 2 minutes for the device to power up and appear in Airport Utility.

     

    If you are using Airport Utility 6.1, you will have to click the Other Airport Base Stations button on the top left of the window, and select the Airport Express which will take you through an assisted setup.

     

    If you are using Airport Utility 5.5.3, the Airport Express will automaticall appear on the left side of the window. Select the device and click Continue on the bottom right and follow through the assisted setup.

  • by jakeloveslucy,Helpful

    jakeloveslucy jakeloveslucy Jul 6, 2012 4:37 PM in response to jakeloveslucy
    Level 2 (330 points)
    Jul 6, 2012 4:37 PM in response to jakeloveslucy

    Now, I should add... if the light remains solid amber and does NOT change, you may try the factory reset. But, typically that would be a hardware issue.

  • by scofiert,

    scofiert scofiert Jul 6, 2012 4:44 PM in response to jakeloveslucy
    Level 1 (0 points)
    Jul 6, 2012 4:44 PM in response to jakeloveslucy

    tried the factory reset but it's still staying solid amber and every now and then it flashes once green then back to solid amber and not picked up by utility, frustrating.  I think I need to do a firmware update, seems like that was an issue when I purchased it.  I'm not sure how to do that if it's not being recognized by my computer.

  • by scofiert,

    scofiert scofiert Jul 6, 2012 4:46 PM in response to scofiert
    Level 1 (0 points)
    Jul 6, 2012 4:46 PM in response to scofiert

    I'm even plugged in the ethernet to the airport express and it's not picked up.

  • by jakeloveslucy,Helpful

    jakeloveslucy jakeloveslucy Jul 6, 2012 4:53 PM in response to scofiert
    Level 2 (330 points)
    Jul 6, 2012 4:53 PM in response to scofiert

    Those symptoms are hardware related, I would recommend taking it to a local Apple Retail Store. If the Airport Express is within the first year of it's purchase date, it still has the limited hardware warranty. Otherwise, if you have a Mac computer, iPad, or Apple TV with AppleCare Protection Plan purchased within 2 years before or after the Airport Express it will also cover the hardware of your Airport Express.

  • by scofiert,

    scofiert scofiert Jul 6, 2012 4:56 PM in response to jakeloveslucy
    Level 1 (0 points)
    Jul 6, 2012 4:56 PM in response to jakeloveslucy

    Thanks for your help.  It's a 1st gen express, i have newer ipad but not under the protection plan so, I'm thinking the easiest thing is to get a new express.  Unless there is a way to update the firmware outside the airport utility?

  • by jakeloveslucy,

    jakeloveslucy jakeloveslucy Jul 6, 2012 5:18 PM in response to scofiert
    Level 2 (330 points)
    Jul 6, 2012 5:18 PM in response to scofiert

    There won't be, unfortunately. I work with these devices all the time.

     

    Apple now has the new 2nd generation, for $99. You can also get the a refurbished 1st generation (includes full 1yr warranty) for $69.