why does apple mail keep running on my system, i never use it

When does it launch?

You have looked to see if it's in the list of Login Items in your account preferences haven't you?

gloriastitz wrote:

I'm sure I'm not the only one having these frustrations.

I think you are. This is not a place to rant and complain. It will just encourage people to give you unhelpful responses. If you want to complain, go elsewhere. If you want help, ask for it.

For example, can you explain what those dialog boxes actually say? Regardless of who is starting Mail, it will not prevent your machine from sleeping.

Once again, have you checked your log in items in your user account. No one can help if you do not follow the advice given and just rant.

Thanks

Pete

gloriastitz wrote:

JEEZ. You guys. Take it easy. Why so harsh. Remember when people ask for help

they are already being POUNDED by a crappy machine problem, so if you also POUND on them,

its not helping. FYI.

No its not in the login.

Are there changes that happen now automatically as a result of having turned on the cloud?

When it happens again, I will make a note of the error messages. Usually I'm in a hurry to get something

done.

Its my first time posting, so I get it now. You guys want facts and just the facts. Maybe there is a computer

program somewhere that we can feed facts into and no human ness is required.

How to lose friends and influence silence. No further help here with your attitude.

Bye and Good Luck. Think you'll need it.

Over and Out.

Hi Gloria, I'm sure you're frustrated but we can all get that way at times. If when you get these replies you'll be able to see who wrote them. Try and reply to them individually so we can all keep track of what's going on.

I suspect the people who have replied have not heard of the problem you have hence the seemingly exasperated request for info.

If you want to avoid having to write down what it says on a pop up window you can take a screen shot, (assuming there is nothing sensitive on screen)? There's a discussion on it here.

I've highlighted the main keys on the below virtual keyboard.

Do you know how to insert them into this web page?

This is a technical support forum. It is not a place to express any feelings. When people start expressing feelings, it turns into an official rant thread. Once that happens, everyone will take the opportunity to express their feelings. I can guarantee that a rant thread will neither help you feel any better nor get your computer fixed.

Welcome to ASC, Gloria. You appear to have already met the local hoods... 😉

If you don't want to run Mail it sounds as if you need to turn off Mail in iCloud Preferences.

Try going to

 > System Preferences... > iCloud

and unchecking the box next to 'Mail'.

etresoft, I think you are being unnecessarily harsh to gloriastitz. She is frustrated and doesn't understand computers at the level you do. What she is experiencing is frustrating, so she is frustrated. I have been a help-desk professional for over 15 years now, and emotions are part of the business.

I know it has been over 6 months since gloriastitz posted her reply. I hope she got a useful answer, but I fear we have satisfactorily scared her away from seeking help.

So, the first best response to tell someone is that the problem they are experience is almost certainly fixable, but may require more information to solve. You tell them you understand their frustration (even if you personally don't experience frustration or don't understand why people my express frustration publicly about a problem that frustrates them). It's just good protocol.

Then you work with the person to break down the problem into steps. If you don't have a ready answer and don't think you might even know the answer with sufficient data, then back out and leave it to others to tackle.

I've been having a similar problem with my Mail program. The cause is still unclear to me after vieweing the logs and changing settings where I know them to be. There appears to be a setting that is not clearly placed in any of the typical UI locations for initiating the desired action for either a feed: or mailto: call.

etresoft wrote:

gloriastitz wrote:

I'm sure I'm not the only one having these frustrations.

I think you are. This is not a place to rant and complain. It will just encourage people to give you unhelpful responses. If you want to complain, go elsewhere. If you want help, ask for it.

For example, can you explain what those dialog boxes actually say? Regardless of who is starting Mail, it will not prevent your machine from sleeping.

So, Gloria, if you are still having trouble or if anothger person has come here iwth a similar problem, a more aggressive (but reversible) solution is to do this:

1. Click once on the blue square smiley face on the far left end of the Dock (the application launcher at the bottom of the screen)
2. In the menu bar at the very top of the screen you will see a menu that says "Go".
3. Select "Applications" from the "Go" menu.
4. A window with all your applications will appear.
5. Locate the Mail application and click ONCE on it (do not double click to open it)
6. In the menu at the top of the window it shoudl still read "Finder File, Edit, View, Go, Window, Help"
7. Choose the "File" menu and select "Compress "Mail""
8. After a few moments the Finder will make a sound indicating it is complete and the progress bar for compressing the file will disappear.
9. Next, while holding down the control key on the keyboard (NOT the one with the cloverleaf) click on the Mail icon and select "Show Package Contents"
10. A new window will open with a single folder called "Contents"
11. Select that folder and then drag it to the trash.
12. The Mail icon will have a do not enter sign on it, indicating it is a broken application. You will still not be able to delete it from the Finder because it is considered "necessary for the Mac OS"

This will certainly stop the problem you are having. Restoring the Mail app is a bit trickier. There are two ways you can do this, if you have Time Machine backups you can restore it from just before you deleted its guts, otherwise you can use the command line to delete the Mail.app icon and restore it by double clicking on the compressed version you created. To delete the Mail.app icon from the Applications folder, do this:

1. Click on the "Finder" icon in the Dock and go to the "Go" menu at the top of the window.
2. This time, select the "Utilities" folder
3. A list of less-familiar apps will appear including one called "Terminal"
4. Double click on "Terminal"
5. In a moment of two a phrase with your username followed by a $ will appear. This is the command prompt.
6. The first thing is to type (without the number)
7. cd /Applications/
8. "cd" is the command that changes directory, it tells the terminal to focus on the directory you enter.
9. next type (again without the number)
10. sudo rm -rf Mail.app
11. You will be given a boilerplate warning about escalated privileges, and then asked for your login password. When you type you will see no response or cursor movement on the screen. this is normal. If you make a mistake, press the backspace lots more times than you think you typed in characters and try again.
12. Press enter.
13. If you did everything correct, the Mail icon will be gone from the Applications folder.
14. Quit the Terminal
15. Next double click on the Mail.zip file that you created earlier. This will restore the Mail app to its former annoying glory.