I can't connec to itunes but my internet is working fine
iPhone 3GS, Windows 7
Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 n above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes and see if it is working now.
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
Apple software on Windows: May see performance issues and blank iTunes Store
Thank you for writing. I tried the winsock reset and looked to see if there was any conflicting software but the only one was Bonjour. I am really stressed about this now. I have only had problems since downloading the update for itunes. What do you suggest I do now? My Iphone is connecting to itunes ok - not my computer 😟
SO we rule out Winsock provider issue.
Can you try these entries in command prompt (Run as Administrator for Win7/Vista) one at a time?
ipconfig /release
then
ipconfig /renew
restart computer
ipconfig /flushdns
totally shut down computer then restart.
netsh winsock reset all
restart computer
Now test your iTunes again. If that does not work, uninstall your Antivirus program and test again.
It's 3 years since this thread was posted and I am having this issue for the 1st time.
I'm running iTunes 12.3.1 on Windows 10.
There's a podcast episode that's on the cloud that I can't download b/c of the connection refusal message. I tried the winsock solve to no avail.
Assistance, please?
I can't connect to itunes via my computer - the error I am receiving is: Itunes cannot connect to the store. The network connection was refused. I am on the internet and I know that is working. Please help.
