Little Miss Giggles
Level 1 (0 points)

Q: I can't connect to itunes via my computer - the error I am receiving is: Itunes cannot connect to the store.  The network connection was refused.  I am on the internet and I know that is working.  Please help.

I can't connec to itunes but my internet is working fine

iPhone 3GS, Windows 7

Posted on Jul 8, 2012 3:45 AM

by wiclee,Solvedanswer
wiclee wiclee
Level 5 (6,967 points)
A:

SO we rule out Winsock provider issue.

Can you try these entries in command prompt (Run as Administrator for Win7/Vista) one at a time?

ipconfig /release

then

ipconfig /renew

restart computer

ipconfig /flushdns

totally shut down computer then restart.

netsh winsock reset all

restart computer

Now test your iTunes again. If that does not work, uninstall your Antivirus program and test again.

Posted on Jul 8, 2012 4:22 PM

Close
Little Miss Giggles

Q: I can't connect to itunes via my computer - the error I am receiving is: Itunes cannot connect to the store.  The network con ... more

  • All replies
  • Helpful answers

  • by wiclee,

    wiclee wiclee Jul 8, 2012 7:38 AM in response to Little Miss Giggles
    Level 5 (6,967 points)
    Jul 8, 2012 7:38 AM in response to Little Miss Giggles

    Close your iTunes,

    Go to command Prompt -

     

    (Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".

     

    (Win XP SP2 n above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt

     

    In the "Command Prompt" screen, type in

     

    netsh winsock reset

     

    Hit "ENTER" key

    Restart your computer.

    If you do get a prompt after restart windows to remap LSP, just click NO.

     

    Now launch your iTunes and see if it is working now.

     

    If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:

     

    Apple software on Windows: May see performance issues and blank iTunes Store

    http://support.apple.com/kb/TS4123?viewlocale=en_US

  • by Little Miss Giggles,

    Little Miss Giggles Little Miss Giggles Jul 8, 2012 3:42 PM in response to wiclee
    Level 1 (0 points)
    Jul 8, 2012 3:42 PM in response to wiclee

    Thank you for writing.  I tried the winsock reset and looked to see if there was any conflicting software but the only one was Bonjour.  I am really stressed about this now. I have only had problems since downloading the update for itunes.  What do you suggest I do now?  My Iphone is connecting to itunes ok - not my computer

  • by wiclee,Solvedanswer

    wiclee wiclee Jul 8, 2012 4:22 PM in response to Little Miss Giggles
    Level 5 (6,967 points)
    Jul 8, 2012 4:22 PM in response to Little Miss Giggles

    SO we rule out Winsock provider issue.

    Can you try these entries in command prompt (Run as Administrator for Win7/Vista) one at a time?

    ipconfig /release

    then

    ipconfig /renew

    restart computer

    ipconfig /flushdns

    totally shut down computer then restart.

    netsh winsock reset all

    restart computer

    Now test your iTunes again. If that does not work, uninstall your Antivirus program and test again.

  • by processman06,

    processman06 processman06 Oct 24, 2015 2:23 AM in response to wiclee
    Level 1 (0 points)
    Oct 24, 2015 2:23 AM in response to wiclee

    It's 3 years since this thread was posted and I am having this issue for the 1st time.

     

    I'm running iTunes 12.3.1 on Windows 10.

     

    There's a podcast episode that's on the cloud that I can't download b/c of the connection refusal message. I tried the winsock solve to no avail.

     

    Assistance, please?