HT201270: Update your carrier settings on your iPhone or iPad
Learn about Update your carrier settings on your iPhone or iPad
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Helpful answers
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Jul 8, 2012 8:10 AM in response to samadshamsiby Ingo2711,Did you already reset the iPad by holding the sleep and home button for about 10sec, until the Apple logo comes back again?
iPad Wi-Fi + 3G only: If you can't access email or the web using the 3G network
Follow these steps, testing after each:
- Check the cell signal indicator in the status bar at the top of the screen. If there are no bars, or if it says "No service," try moving to a different location. If you're indoors, try going outdoors or moving closer to a window.
- Check to make sure you’re in an area with network coverage. Go to your carrier's website to see network coverage areas.
- Make sure airplane mode isn't on. From the Home screen choose Settings, then turn Airplane mode off.
- Turn iPad off and turn it on again. Press and hold the Sleep/Wake button on top of iPad for a few seconds, until a red slider appears. Then slide the slider. Then press and hold the Sleep/Wake button until the Apple logo appears.
- There may be an issue with your wireless service. Call your carrier or go to your carrier's website.
- Restore the iPad software. See Backing up, updating, and restoring your iPad software or see "Updating and Restoring iPad Software" in the iPad User Guide.
copied from iPad: Basic troubleshooting