HappyLama
Level 1 (0 points)

Q: It says that itunes is connected to the internet, but it says the secure link to the itunes store failed. What do I do?

It won't connect to the itunes store. I checked and the network connection is secure.

iPhone 4S, Windows Vista

Posted on Jul 8, 2012 10:56 AM

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HappyLama

Q: It says that itunes is connected to the internet, but it says the secure link to the itunes store failed. What do I do?

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  • Helpful answers

  • by wiclee,

    wiclee wiclee Jul 8, 2012 10:59 AM in response to HappyLama
    Level 5 (6,967 points)
    Jul 8, 2012 10:59 AM in response to HappyLama

    Close your iTunes,

    Go to command Prompt -

     

    (Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".

     

    (Win XP SP2 n above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt

     

    In the "Command Prompt" screen, type in

     

    netsh winsock reset

     

    Hit "ENTER" key

    Restart your computer.

    If you do get a prompt after restart windows to remap LSP, just click NO.

     

    Now launch your iTunes and see if it is working now.

     

    If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:

     

    Apple software on Windows: May see performance issues and blank iTunes Store

    http://support.apple.com/kb/TS4123?viewlocale=en_US

  • by Cely922,

    Cely922 Cely922 Dec 6, 2012 10:56 PM in response to wiclee
    Level 1 (0 points)
    Dec 6, 2012 10:56 PM in response to wiclee

    im trying this and its saying.. the requested operation requires elevation.. what do i do know??

  • by ezee tiger,

    ezee tiger ezee tiger Dec 30, 2012 9:44 AM in response to wiclee
    Level 1 (0 points)
    Dec 30, 2012 9:44 AM in response to wiclee

    Winsoc worked for me thanks wiclee

     

    :-)

  • by Ronald106Perth,

    Ronald106Perth Ronald106Perth Apr 25, 2014 2:28 AM in response to wiclee
    Level 1 (0 points)
    Apr 25, 2014 2:28 AM in response to wiclee

    Just would like to thank Wicklee  for his  post a real life saver  I have  spent untold outs over the last 3 weeks trying to connect to ITunes  even had Support  on line for hours , I followed  your post and it worked ,was just  about to get Rid if the IPhone  and go back to an Androide phone ,  Apple should give you a gift voucher  as insterad of getting rid of the Iphone now also buying iPad