My itunes doesn't list "devices" above the playlist. How can I sync the music I have purchased to my new ipod shuffle if it doesn't give me the option? The shuffle is plugged into my computer, but nothing happens. Help please!

Question

My itunes doesn't list "devices" above the playlist. How can I sync the music I have purchased to my new ipod shuffle if it doesn't give me the option? The shuffle is plugged into my computer, but nothing happens. Help please!

My itunes account doesn't list "devices" above the playlist, as the syncing instructions give. How can I sync the itunes I have purchased & downloaded to my computer, to my ipod shuffle? The device is plugged into my computer, but nothing happens. Shouldn't the computer recognize the device? It doesn't. Please help!

iPod shuffle, Windows 7

Posted on Jul 8, 2012 12:27 PM

Reply

Answer 1

Jul 8, 2012 1:25 PM in response to bonniepatricia

As a test, shut down your computer and disconnect ALL USB devices. Do this procedure to Reset the shuffle

http://support.apple.com/kb/HT1655

Start up computer with nothing connected, except for standard keyboard and mouse (if it's not a laptop). Run iTunes. Connect shuffle to a direct USB port on the computer. See if there's any improvement,

If the shuffle is now recognized, there may have been a USB device conflict previously, or maybe all of the devices connected at the same time overloads the USB bus (for power). An iPod charges its battery while connected, so it is a high-power USB device.

Reply