HT1595: Apple TV (1st generation): Troubleshooting wireless connections

Learn about Apple TV (1st generation): Troubleshooting wireless connections

breinb

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Q: 1st Generation Apple TV problem

Video on my 1st generation Apple TV streamed from iTunes and Youtube has magenta and green splotches mixed in with the screen image - very poor reception with my HDMI cable connection. This problem just suddenly came on, after years of working perfectly. How do I trouble shoot this?

Apple TV, Mac OS X (10.6.8)

Posted on Jul 8, 2012 1:58 PM

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Q: 1st Generation Apple TV problem

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by Winston Churchill,

Winston Churchill Jul 8, 2012 2:03 PM in response to breinb
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Apple TV

Jul 8, 2012 2:03 PM in response to breinb

Welcome to the Apple Community.

I don't suppose it will do any harm to restart it and try another HDMI cable, but I think it's probably the start of a failing graphics component.
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by breinb,

breinb Jul 8, 2012 2:57 PM in response to Winston Churchill
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Jul 8, 2012 2:57 PM in response to Winston Churchill

Thank you, Winston, for your prompt response. I took the device to the Apple Genius Bar, and after hooking it up they couldn't reproduce the problem -- it worked perfectly for them. So I am back to trouble shooting my connections, as well as my network settings, etc. Does anyone make house calls in the West Los Angeles area???? I'm stumped.
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by Winston Churchill,

Winston Churchill Jul 8, 2012 2:58 PM in response to breinb
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Apple TV

Jul 8, 2012 2:58 PM in response to breinb

And did it re-occur when you returned home.
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by breinb,

breinb Jul 8, 2012 3:18 PM in response to Winston Churchill
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Jul 8, 2012 3:18 PM in response to Winston Churchill

Yes, I had the exact same problem when I hooked it up again at home.
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by Winston Churchill,

Winston Churchill Jul 8, 2012 3:24 PM in response to breinb
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Apple TV

Jul 8, 2012 3:24 PM in response to breinb

And did that occur immediately or begin after a period of time.
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by breinb,

breinb Jul 8, 2012 3:29 PM in response to Winston Churchill
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Jul 8, 2012 3:29 PM in response to Winston Churchill

Immediately.
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by Winston Churchill,

Winston Churchill Jul 8, 2012 3:37 PM in response to breinb
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Apple TV

Jul 8, 2012 3:37 PM in response to breinb

I am 100% sure, it is nothing to do with your network or the content that you are playing. Did you use the same HDMI cable when you took it to the Apple Store to be tested.
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by breinb,Helpful

breinb Jul 8, 2012 4:03 PM in response to Winston Churchill
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Jul 8, 2012 4:03 PM in response to Winston Churchill

No, they used their own cable. I am going to get a new HDMI cable and see if that solves the problem. Thanks, Winston for helping me zero in on the problem. Hopefully a new cable wil fix it! Signing off for now.
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HT1595: Apple TV (1st generation): Troubleshooting wireless connections

Q: 1st Generation Apple TV problem

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by Winston Churchill,

by breinb,

by Winston Churchill,

by breinb,

by Winston Churchill,

by breinb,

by Winston Churchill,

by breinb,★Helpful

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