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Service ‘Apple Mobile Device’ (Apple Mobile Device) failed to start. Verify that you have sufficient privileges to start system services.

I recently purchased an Iphone 3gs, and already have an itunes account...Itunes wont recognize my iphone...I have uninstalled and installed itunes 2 times and keep getting this error message.


Service ‘Apple Mobile Device’ (Apple Mobile Device) failed to start. Verify that you have sufficient privileges to start system services.


How do I correct?

iPhone 3GS, Windows Vista

Posted on Jul 8, 2012 4:27 PM

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Question marked as Best reply

Posted on Aug 11, 2012 7:35 PM

Finch is the reason why people think Apple fans are pompous. The message couldn't be clearer, as he put it. As far as the problem goes, you're not alone and the consensus is that it's a Apple software problem, not a your-computer problem. Not surprising considering Apple's track record with Windows computers.


There's one possible solution at appleask.com : http://www.appleask.net/260817-ipod-touch-itunes-9-2-apple-mobile.html but it involves screwing around with the registry. If you dont know what the registry is, it's the master index for the computer that basically tells the computer to handle most everything. Messing with it is unwise unless you're confident you can complete ALL the steps EXACTLY as assigned. At the very least backup the registry which you can do easily. Windows computers, type REGEDIT into the START MENU, then select FILE > EXPORT and name the exporting registry back whatever you want.


Me? I'm going to uninstall Apple, cause frankly the largest computer company in the world (Apple) should be able to make their new version of their program work on a computer running the operating system of the other largest computer company in the world (Microsoft).

65 replies

Feb 28, 2015 9:01 PM in response to Andreas Gräwe

I have the same problem when I update iTune to 12.1 and it gives me "Apple Mobile Services Failed to start" and than later "iTunehelper was not installed error 7".


After spending an afternoon uninstalling and re-installing all Apple programs one by one as instructed, it still would not work.


Then I noticed that there are two versions of iTune available for download, one is iTune6464.exe and the other iTune64.exe, which is for OLDER video cards. The iTune6464.exe is put right in front, but the iTune64.exe is put somewhere behind the Apple Website and is hard to find. They do not indicate how "old" the video card should be to use this version. So I give a try, and it installs flawlessly in my computer (my video card is GeForce GT520). My new iPad and old iPod now work with no trouble at all.

Mar 4, 2015 4:27 AM in response to soypisto75

I am trying to follow your steps, however I am stuck when installing and saving it. I still am yet to have an icon to right click on so I can choose "run as administrator", i only get the icon after it installs, then I get the service apple mobile device error, I can choose to "ignore". I had tried this and itunes come to "finish install". At this point I plug in my iphone and install AMD, wait then click finish. straight away I get error "itunes not installed correctly. so somewhere after the download is where I appear to failing miserably

Mar 12, 2015 3:50 PM in response to Khoby Hinds

Hey guys,


I uninstall everything. Then, I tried to install "itunes6464.setup" with administrator privileges but I’m still getting this error “Service ‘Apple Mobile Device Service’ (Apple Mobile Device Service) could not be installed. Verify that you have sufficient privileges to install system services.”

Do you guys know what to do? Thanks for the help.

Mar 17, 2015 1:03 AM in response to Khoby Hinds

I had the same or similar error. If I attempted an install of just this service with logging I them got error 1920 from the msiexec log files.


Turns out (in my case) it caused by the wrong version of msvcr100.dll in the windows\system32 folder. This was on a 64 bit version of windows7. The version in this folder is supposed to be a x64 version of the dll, but was a x86 version instead. I used the sysinternals process monitor to find out the cause (for my situation). - See https://social.msdn.microsoft.com/Forums/vstudio/en-US/a0a2608a-3102-40f8-93ce-2 53d08d91406/32bit-version-of-msvcr100dll-is-installed-in-64bit-cwindowssystem32- directory?forum=vcgeneral


The solution is to first rename this dll e.g. to msvcr100.x86.dll and to then to download and re-install the


Microsoft Visual C++ 2010 SP1 Redistributable Package (x64)


using this link http://www.microsoft.com/en-us/download/details.aspx?id=13523


You may also want to install the 32bit/x86 version of this package too.


http://www.microsoft.com/en-us/download/details.aspx?id=8328


Once you have done this the service will start and you can re-install/repair iTunes.

Service ‘Apple Mobile Device’ (Apple Mobile Device) failed to start. Verify that you have sufficient privileges to start system services.

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