Previous 1 2 3 4 Next 237 Replies Latest reply: Oct 6, 2014 8:21 AM by cooldaddybeck Go to original post Branched to a new discussion.
  • Rathbone Hall Level 1 Level 1 (0 points)

    There are many threads in Apple support sites about this problem

    I  purchased an Apple TV3, exchanged it, and returned it for a refund because both kept losing wifi connection even after trying every tip and workaround I read in these Apple support forums. The Apple Company's failute to admit there is a problem is disappointing.

  • edevera Level 1 Level 1 (0 points)

    I have the same problem, until yesterday my Apple TV was working perfectly. Now it doesnt find any wifi whatsoever!

  • pulgagr Level 1 Level 1 (0 points)

    happening the same here, ive bought it 90 days ago in miami, and im from brazil, hope to get a new one over here!

  • didihabibi Level 1 Level 1 (0 points)

    Dear Apple

    Your customers have bought or been buying your products because amongst others:

    1. The British judge said they were cool

    2. Ease of use (plug and play it used to be), now it's becoming like Microsoft (plug and pray)


    Just bought the latest Apple TV, wasted over 3 hours and still didn't get it to work

    Error 3902, tried everything nothing helped

    Once I did manage to connect but couldn't connect to the iTunes store (not available try later) or maybe it was a problem with the network from the outset.


    Currently in a 3 floor apartment building with the main router on the ground floor and each floor with routers in the hall. Are we supposed to carry the TV and the Apple TV outside to connect by ethernet to one of the outside routers? If so which one ?


    Come on guys get serious


    What I find strange is that there is an Apple community on your site and this problem has been encountered by YOUR CUSTOMERS since 2010 and you don't even post some solutions !!!!


    If you have over 66 billion USD cash in your banks which is thanks to us YOUR customers, and since you found ways to avoid paying taxes through your Dutch and Irish schemes (which I'm not criticising mind you since you can afford the best consultants), the least you could do is hire some real professionnals to solve these longstanding problems.


    If you want to start losing your oldest customers (who have been promoting your products by word of mouth) after years of loyalty then go ahead, but don't forget what goes up can come down pretty fast. In todays world loyalty is a rare commodity, don't lose it. Money can't buy everything. Even the idol Steve Jobs couldn't.

  • nfeyzaguirre Level 1 Level 1 (0 points)

    Same problem. Tried everything and nothing worked. Please fix it!

  • davidfromeast st. paul Level 1 Level 1 (10 points)

    Mine seemed to coincide with the Mountain Lion update. But now no longer works with wi-fi and was experiencing home sharing issues before that.

  • ticoloco27 Level 1 Level 1 (0 points)

    Same problem..did a full restore on both an ATV2 and ATV3..ATV2 connects fine, ATV3 won't see any wireless connection..really frustrating having to deal with this and knowing that getting a new ATV3 will not resolve the issue...

  • STO@me Level 1 Level 1 (0 points)

    Same for me, ATV3 didn't work after the Mountain Lion update !

    Is-it a side effect ????

  • pyiu Level 1 Level 1 (0 points)

    ok so I guess I'll have to chime in just got the same problem here, watching tv and it no longer works.  tried to move it and set it up again on another tv and I have no signal here.  all my other Apple devices are working 3 mac book pros, 1 mac book air 3 iphones... so what gives...I don't mind buying another one but I want to know why after 4 months and no issues I'm having the time of my life trying to fix something that I may not be able to fix????

  • didihabibi Level 1 Level 1 (0 points)

    Took the Tv3 to a friend who had an Airport extrem setup and it worked without a hitch. Seems problem is with the Cisco router in the building although its new and installed in January. Tomorrow installer coming over to check, will keep you informed.

    What a hassle Apple

  • didihabibi Level 1 Level 1 (0 points)

    BTW did the update to the TV3 but didn't upgrade to Mountain Lion yet.

  • Rathbone Hall Level 1 Level 1 (0 points)

    The problem of ATV3 losing wifi connection predated ATV2, ATV1, predated  OS updates, etc etc, and it happens with different brands of router includung Apple routers. Apple's silence is deafening; it seems to hope we will blame everything other than Apple.

  • Skink_au Level 1 Level 1 (0 points)

    Got the same problem.


    Did a full reboot yesterday and ersed all settings and it worked, but back to the same problem today.

  • djaysteven Level 1 Level 1 (0 points)

    same here, worked for the full month i had it, last week updated my new macbook air to ML worked

    flawlesly, updated atv tomlatest firmware and one week later bam.. suddently no wifi signal to be found, tired sharing my iphone wifi without any luck.. macbook imac ipad and iphone all on wifi without problems..


    tried resetting, rebooting and even restoring atv and also router with no luck


    comon apple do something, u got a good thing going on here don't start to **** off loyal customers pls...

  • TimoK Level 1 Level 1 (0 points)

    And an update of my case: I took the ATV3 on Tuesday to company who sold it to me, they send it to be serviced and yesterday I was informed that a replacement device can be fetched.


    This one found the wifi networks immediately and everything works like a charm.


    I'm not sure about those who lost the connection after some time of usage, but at least this one was broken already when I got it.

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