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My Apple Tv is not connecting to WiFi.

133223 Views 232 Replies Latest reply: Apr 14, 2014 8:34 PM by ericgsch RSS Branched to a new discussion.
  • samjazzy Calculating status...
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    Jan 8, 2013 8:17 PM (in response to nvlulu)

    Hi everyone.

    My Apple TV worked normally without any problem until this last update. After I updated doesn't work anymore, I've done the downgrade to version 5.0.2 but continues not finding any wifi network. that sadness by Apple no longer the same!!!! you (Apple) still think they were just a few who have this same problem?!

    I use a TL-WR2543ND less than 50cm from the Apple TV. My Apple TV is the third generation. I've done all possible tests but found out that the problem is with the Apple TV bought at about five or six months.

    I'm losing hope and don't know what else to do. very sad!!!!!!

     

     

    ps: I'm from Brazil.

  • ManikArora Calculating status...
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    Jan 9, 2013 6:18 AM (in response to samjazzy)

    I have the same problem and have just been told by Apple support to put up with it and wait till the time they can sort.

    Hate it.

  • Macbrain Calculating status...
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    Jan 9, 2013 3:11 PM (in response to nvlulu)

    Yep, i have the same problem...

  • S.Koen Calculating status...
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    Jan 9, 2013 6:04 PM (in response to nvlulu)

    Just downgrade to 5.1 (AppleTV3,1_5.1_10A406e). It worked for me for now.

    AppleTV3_5.1.1_10A831 is not working.

     

    Good luck.

  • ivassilis Level 1 Level 1 (5 points)
    Currently Being Moderated
    Jan 12, 2013 12:25 AM (in response to nvlulu)

    Another apple tv gen 3 added to this long list. Worked ok for a couple of months, now wont detect wifi network. Will not try any solution.Its their problem,they will fix it. And try better next time with their hobby..

  • gucastrosp Calculating status...
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    Jan 12, 2013 5:18 AM (in response to nvlulu)

    One more apple tv 3 with the same problem here. Worked for one month. Now, can´t detect any wifi network. I´ve tried all kind of suggestions, just to be sure that this is not my problem. Apple?

  • julianofromchicago Calculating status...
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    Jan 13, 2013 3:45 PM (in response to nvlulu)

    Add me. Sometimes it goes back to working by resetting. Quite frustrating, no reply from apple.

  • jldengler Calculating status...
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    Jan 13, 2013 11:04 PM (in response to nvlulu)

    Add me too to the list of folks with this problem.

     

    I have an Apple TV (model 3). I originally thought it was my network, so I went out and replaced my 1st generation Airport Network Extreme with the new version of the Airport Network Extreme. That was great for everything except the Apple TV. It still constantly loses connection. Sometimes I can get it back by restarting the Apple TV, sometimes not. In those cases doing a factory reset and firmware restore will fix it for only a little bit. When the Apple TV has a connection it can see all the other wireless networks in the neighborhood. When it loses connection, it doesn't see anything. The Apple TV worked great since I purchased the unit back in May. My ancedotal guess is that in the past several weeks either an Apple TV upgrade or iTunes upgrade did something that has caused the Apple TV to puke when it uses a wireless connection.

     

    The only way I have found to have a connection that is up 100% is a hardwired ethernet cable connection to the Apple TV.

     

    Like everyone, it is very frustrating to have to spend time troubleshooting. The reason I buy Apple products to avoid problems like this.

  • juergendersoftwaremeister Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 13, 2013 11:08 PM (in response to nvlulu)

    The only thing that worked for me was replacement and then avoiding the update.

     

    It is very poor on Apple's part that they do not acknowledge this more widely and put out some sort of recall of the device but I suppose it affects a minority of their customer base and we can be sacrificed on the PR altar whilst they avoid mass headlines about recalling a dodgy product scuppered by their own update.  It is remarkable that so far there seems to be no fix.

     

    Do not try to find a solution, the fact that so many people including myself have had their unit exchanged demonstrates that there is no solution thusfar.  Simply insist on an exchange unit and do not update it.

  • precidio Calculating status...
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    Jan 15, 2013 2:40 AM (in response to nvlulu)

    Same problem here.  Doesn't recognize wifi.  Won't complete update.  Won't connect to itunes through USB.  Otherwise, works fine on ethernet.

  • short mac Calculating status...
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    Jan 19, 2013 2:48 AM (in response to nvlulu)

    I got my apple tv two weeks ago and have trouble from the start.  I finally got it to connect over wifi but now it wont even search for wifi.  I used airplay from my iphone and it somehow knocked out the phones wifi capability.

    I took the phone to Apple and they replaced it and said it was a coincidence with the apple tv but doubted it was related.  I am beginning to wonder.

    Every other apple device is great on wifi, but the ATV is not working at all now.  I would say that I got 4 hours out of it.

     

    I am off to Apple again, this time with my ATV...

     

    Please get on board Apple, do a recall and fix the issue.

  • webstereo Calculating status...
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    Jan 19, 2013 3:14 AM (in response to nvlulu)

    After a lot of restarting I've finally got mine working again.

    What I've found though is that it doesn't connect to the internet at all via the ethernet.

    Prior to the latest update that worked fine. I don't havethe skills to tweak the settings to get that to work - if indeed tweaking would make any difference.

    I just continued to restart and reset until it eventually gave me the option to connect to the wifi. (it took many restarts before the option to connect even showed up) It now works.

    BUT, I've done this a few times now. For some reason it loses the connection and stops working again and wont reconnect. THe screen then only shows the "computers" green icon and the "settings" grey one. All the other icons dissappear.

    As it's out of warranty I can't even talk to anyone at Apple over the phone about it without them charging me £25 for support. Now that ***** Apple because it would appear that you broke it.

  • DeeMal Calculating status...
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    Jan 20, 2013 11:57 AM (in response to nvlulu)

    I can't believe the amount of issues on this thread and still no word from Apple.  Mine's been like this for a month or so now, same issues as everyone else, have tried resetting, rebooting etc, basically EVERYTHING to make it work!!  So frustrating!  I bought it in April 2012, so assume it's still under warranty?! Am planning to go into the Regents St store for them to sort out....we shall see.

  • boblaws Calculating status...
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    Jan 20, 2013 12:30 PM (in response to nvlulu)

    Can I just sum this up and say

     

    Apple TV *****! *****! *****!

     

    Support is ignoring this as an issue and making customers jump through hoops before replacing. Phone rep will claim that there is no issue.  I am told that it must be interference in my house.  My ATV is now 3' from my router and it cannot find a single wireless network.  Heck, it doesn't even search any longer.

     

    Frustrated and switching to the Roku!

  • boblaws Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 20, 2013 12:31 PM (in response to boblaws)

    Wow,

     

    I didn't realize that Apple considers the word s*cks as a swear word.

     

    *=u

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