HT200109: Apple TV (2nd and 3rd generation): Purchasing and viewing movies

Learn about Apple TV (2nd and 3rd generation): Purchasing and viewing movies
dkeay2
Level 1 (0 points)

Q: The movie I bought off of Apple TV is gone.

I bought a movie off of Apple TV but it did not download to my iTunes. I received the e-mail receipt (&19.99) but I can't find the movie. I live in Ontario and I just read that movies are not available for purchase outside of the US. Will I be credited?

AppleTV 2, Mac OS X (10.7.4)

Posted on Jul 9, 2012 6:28 PM

by Alley_Cat,Solvedanswer
Alley_Cat Alley_Cat
Level 6 (19,583 points)
A:

You'll probably find that on Netflix.

Posted on Jul 11, 2012 10:40 AM

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dkeay2

Q: The movie I bought off of Apple TV is gone.

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  • Helpful answers

  • by Laxman25,

    Laxman25 Laxman25 Jul 9, 2012 10:18 PM in response to dkeay2
    Level 4 (2,260 points)
    Jul 9, 2012 10:18 PM in response to dkeay2

    I'm in Detroit not far from you. Here we can redownload them at no cost as long as we purchased it. Outside of us you can't, I don't know why. I'd just call iTunes support and find out the deal so you don't encounter this in the future. Let me know. I'm curious.

  • by Laxman25,

    Laxman25 Laxman25 Jul 9, 2012 10:20 PM in response to Laxman25
    Level 4 (2,260 points)
    Jul 9, 2012 10:20 PM in response to Laxman25

    Just for the heII of it, did you check your iTunes account under purchases to see if you could download it?

  • by Winston Churchill,

    Winston Churchill Winston Churchill Jul 10, 2012 2:02 AM in response to dkeay2
    Level 10 (103,728 points)
    Apple TV
    Jul 10, 2012 2:02 AM in response to dkeay2

    Welcome to the Apple Community.

     

    You shouldn't be able to purchase movies in Canada. I did notice here though they had some triple sets for sale on the UK store and wasn't quite sure how they would work. I can only think that these offerings have slipped through the system and shouldn't be there, unless they can be downloaded using the check for downloads option in the store menu in iTunes itself.

     

    If you are unable to download them via the store menu in iTunes, select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History on your computer.

  • by dkeay2,

    dkeay2 dkeay2 Jul 10, 2012 8:08 PM in response to Laxman25
    Level 1 (0 points)
    Jul 10, 2012 8:08 PM in response to Laxman25

    Purchased section only displays Music, Apps and Books. Thanks though.

  • by dkeay2,

    dkeay2 dkeay2 Jul 10, 2012 8:12 PM in response to Winston Churchill
    Level 1 (0 points)
    Jul 10, 2012 8:12 PM in response to Winston Churchill

    I agree, if I can't buy the movie (Kill Bill) it shouldn't give me the option to and certainly shouldn't bill my account for it. I clicked "report a problem" as suggested and will call support eventually. I'll let you know. Thanks.

  • by Alley_Cat,Solvedanswer

    Alley_Cat Alley_Cat Jul 11, 2012 10:40 AM in response to dkeay2
    Level 6 (19,583 points)
    Jul 11, 2012 10:40 AM in response to dkeay2

    You'll probably find that on Netflix.