HT202176: Call forwarding, call waiting, and other call features on iPhone

Learn about Call forwarding, call waiting, and other call features on iPhone
cknrvz85
Level 1 (0 points)

Q: HELP!!! ASAP!!!

I just bought my iPhone 4S 32g. My phone is acting like it has headphones plugged into it constantly or like it is constantly plugged into like a speaker system. It will not play my music w/out being on a dock or having headphones attached. What do I do? It is also not allowing me to turn the volume up or down on my ringtones when the sound is on nor is it allowing me to hear my text tones. What could be going wrong and how do I correct it? I already restored it and updated it. I dont know what else to do. I just bought it almost a week ago Thursday. Please Help!

iPhone 4S, iOS 5.1.1

Posted on Jul 9, 2012 6:37 PM

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cknrvz85

Q: HELP!!! ASAP!!!

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  • by randers4,

    randers4 randers4 Jul 9, 2012 7:00 PM in response to cknrvz85
    Level 9 (62,891 points)
    Jul 9, 2012 7:00 PM in response to cknrvz85

    If your phone is stuck on headphone mode, you may have debris in the headphone jack at the top of the phone blocking the sensor.  Try blowing on the jack with compressed air and quickly inserting/removing your headphones multiple times to clear it.

     

    If you can't change the volume on your alerts go to Settings>Sounds and make sure Change with Buttons is set to On.  Then you should be able to change the volume with the buttons on the side of the phone.

  • by cknrvz85,

    cknrvz85 cknrvz85 Jul 9, 2012 7:28 PM in response to randers4
    Level 1 (0 points)
    Jul 9, 2012 7:28 PM in response to randers4

    I tried to do that. It is still not working. If I have it on a speaker set or have my headphones in it works fine. I turned my "Change with buttons" setting on and off and it is still not working. I don't know what to do about it.

  • by randers4,

    randers4 randers4 Jul 9, 2012 7:30 PM in response to cknrvz85
    Level 9 (62,891 points)
    Jul 9, 2012 7:30 PM in response to cknrvz85

    Did you check to make sure you didn't flip the mute switch on the side of the phone?

  • by cknrvz85,

    cknrvz85 cknrvz85 Jul 9, 2012 8:12 PM in response to randers4
    Level 1 (0 points)
    Jul 9, 2012 8:12 PM in response to randers4

    As if that wasn't something I thought of on my own, YES. I checked it thousands of times. I turned the mute on and off also. I even turned the power off and on thousands of times. Still nothing. I used a vaccuum cleaner to get any debris out. I turned the "Change with Buttons" option on and off thousands of times. I restored my phone, updated it, turned it off and on again. I tried it with headphones and with a speakers system and without. It works fine with headphones and with a speaker system attached, but it acts as if it is still attached to either headphones or a speaker system when I remove it from either of them. My ringtones work, but it only vibrates when you test out the voicemail, text, and email tones, even with the mute off. I even removed it from my protective covering to do these things. I have. no. idea. what do to. next. I believe I have thought of everything. Can you think of anything else? I am sorry to be rude. I am very frustrated and feel as if my intelligence is being questioned in the process.

  • by randers4,

    randers4 randers4 Jul 9, 2012 8:27 PM in response to cknrvz85
    Level 9 (62,891 points)
    Jul 9, 2012 8:27 PM in response to cknrvz85

    It was not my intent to question your intelligence, but I have dealt with 1000s of questions and you'd be surprised how often something obvious is overlooked.  I've learned to never assume anything.

     

    At any rate, it's possible that you have a hardware problem such as your headphone sensor has failed causing the phone to think that your headphones are always inserted.  The best course of action at this point is to make an appointment at the genius bar at a nearby Apple store to have the phone examined and if necessary replaced.  Before going, sync your phone with iTunes to create a new backup.  Also import your photos and videos to your computer (see http://support.apple.com/kb/HT4083) and back up your contacts separately from your iPhone backup, such as by syncing them with iCloud (Settings>iCloud>Contacts>On).