Currently Being ModeratedJul 10, 2012 6:59 AM (in response to phook01)
iTunes is NOT enabled in Windows Firewall.
Have you tried enabling iTunes access through your Windows Firewall?
Currently Being ModeratedJul 10, 2012 10:30 PM (in response to planb77)
Thank you for replying. As it turns out, iTunes is indeed listed in the exceptions. As you can see from the image, the option to change settings was greyed out, but iTunes was allowed on all three networks. Just in case it helps, I am an administrator on the computer, this iPod is a hand-me-down, and I currently have an older iPod that I used to use with iTunes before this one.
I hope you can help me!
Currently Being ModeratedJul 11, 2012 5:41 AM (in response to phook01)
As a test, can you temporarily turn of the Firewall to see if that does any good? Do you have any other sort AntiVirus/Security software running on your system such as Norton or McAfee?
Currently Being ModeratedJul 12, 2012 8:02 PM (in response to planb77)
Currently Being ModeratedJul 13, 2012 6:11 AM (in response to phook01)
Shoot. I was really hoping that would bring us somewhere.
Are logged in as an administrator to your PC?
Perhaps something in this article will help as well.
Maybe try downloading and installing iTunes overtop the existing installation.
Currently Being ModeratedJul 13, 2012 7:58 AM (in response to planb77)
Yes, I'm an admin. I had already followed the "lan settings" and "hosts" fixes, and have already uninstalled and reinstalled iTunes, but will dig deeper on those other solutions, and get back to you.
Thank you for your persistence; now I want to get it fixed as much out of principle as for having the thing work
Currently Being ModeratedJul 13, 2012 8:19 AM (in response to phook01)
Current user is not an administrator.
Hmmm. I wonder I it says you aren't then? Right->click on the iTunes application icon on your desktop and select Run as Administrator. Then try to restore again.
Other than that, I'm a little low on ideas at the moment, but I'll see if I can come up with anything else. Keep us posted!
Currently Being ModeratedJul 16, 2012 11:11 PM (in response to planb77)
Ok, I've got it all figured out, and wanted to leave a note here for posterity. Here's what I did.
After reading all of planb77's excellent suggestions and going through the links he sent, I decided to look at other aspects of iTunes and see if the problem was not limited to restoring my iPod. When I found that my iTunes store didn't work, I checked the forum for those issues, and found that AT&T Communication Manager was a common culprit in working with iTunes.
After 70 minutes on hold and a fruitless hour on the phone with AT&T trying to uninstall bytemobile optimization client, I left the AT&T guy insisting that it was not AT&T's problem, but rather Apple's.
I then looked further into bytemobile and iTunes, and found an elegantly simple solution, written in all caps: https://discussions.apple.com/thread/3888541?start=0&tstart=0. You'll see it there. To spare you the link change, the advice was to uninstall iTunes 10 and everything else apple-related, download and install iTunes 9.2, find and delete the latest "itunes library.itl", and run your new iTunes. It solved my problem of restoring my iPod, and, incidentally, allowed me to access iTunes store. So there you have it. Problem solved.
planb77, thanks again for your persistence. While you didn't solve my problem, you eliminated many of the other possiblities, and led me to some other links.
Currently Being ModeratedJul 17, 2012 10:57 AM (in response to phook01)
Well, it probably isnt the best solution in the world, but glad to hear it actually worked.
One last suggestion I have is to change your PC's DNS Servers to Google's (18.104.22.168 and 22.214.171.124).
So if you ever feel up to the challenge again, give it a whirl. Until then, enjoy the iPod and your iTunes media!
Currently Being ModeratedAug 16, 2013 12:26 AM (in response to planb77)
Changing to Google's DNS solved this for me.
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