Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

What is wrong with the Google Earth app for iPad 3?

I just got a new iPad 3rd gen, and the latest version of the Google Earth app. But everytime it tries to composite the 3D info, like buildings and such, it crashes. Every. Single. Time. What's causing this problem? Is it the app or the iPad? I have an iPhone 4 and the app works fine. Could use suggestions on how make this app work correctly.

iPad, iOS 5.1.1, 3rd Generation

Posted on Jul 10, 2012 8:01 AM

Reply
4 replies

Jul 10, 2012 8:26 AM in response to weaselmac73

Shut down the app...


- From any Home Screen, double tap the home button to bring up the Recents List

- Tap and hold any icon until they wiggle

- Press the red ➖ to delete the Google Earth app from this list.

- Press the home button twice when done.

- Restart Google Earth


If still a problem, try the above, but delete all apps from this list.


Also, try a Reset... press the home and sleep/lock buttons until you see the Apple logo, ignoring the slider. Takes about 5-15 secs of button holding and you won't lose any data or settings.

Jul 10, 2012 11:20 AM in response to Allan Sampson

The app support asks me to synch the iPad to iTunes on my iMac and then to look for a particular folder on my iMac that's supposed to store crash logs, and then to attach the logs to an email to send to them to review. But no such folder exists. I sent them an email anyway and told them why I couldn't get the logs. But I also noticed all the language in the app support referred only to the iPhone app, and didn't specifically referred to the iPad app, which I know has some differences, such as the 3D imaging on the iPad. As long as I'm not looking at a map with a large city with lots of buildings, the app works fine. But if I try to look at DC or NYC, forget it. The app must be using too much ram and crashing. But I don't know how to turn off the 3D feature since it seems that's what's causing the problem. And I'm wondering if I'm the only iPad 3 user having this issue. Like I said, the iPhone app I have works fine, but it doesn't seem to have the same 3D feature. I really like Google Earth and use it frequently on my Macs and iPhone, but it not working on my brand new retina display iPad 3 is frustrating. I hope I can get this corrected.

What is wrong with the Google Earth app for iPad 3?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.