HT203175: If iTunes for Windows XP won't open, stops responding, or unexpectedly quits

Learn about If iTunes for Windows XP won't open, stops responding, or unexpectedly quits
JD26
Level 1 (0 points)

Q: I am having trouble updating my itunes.

I am having trouble updating my itunes. When I try to update it gives me a message that says: Error writing: C:/Program Files/Common Files/Apple/Apple Application Support/CoreFoundation.resource/Info.plist.Verify that you have access to that directory

Posted on Jul 10, 2012 8:40 AM

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JD26

Q: I am having trouble updating my itunes.

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  • by b noir,

    b noir b noir Jul 10, 2012 1:02 PM in response to JD26
    Level 9 (72,129 points)
    Jul 10, 2012 1:02 PM in response to JD26

    Error writing: C:/Program Files/Common Files/Apple/Apple Application Support/CoreFoundation.resource/Info.plist.Verify that you have access to that directory

     

    That one's consistent with disk/file damage. The first thing I'd try with that is running a disk check (chkdsk) over your C drive.

     

    XP instructions in the following document: How to perform disk error checking in Windows XP

    Vista instructions in the following document: Check your hard disk for errors

    Windows 7 instructions in the following document: How to use CHKDSK (Check Disk)

     

    Select both Automatically fix file system errors and Scan for and attempt recovery of bad sectors, or use chkdsk /r (depending on which way you decide to go about doing this). You'll almost certainly have to schedule the chkdsk to run on startup. The scan should take quite a while ... if it quits after a few minutes or seconds, something's interfering with the scan.

     

    Does the chkdsk find/repair any damage? If so, can you get an install to go through properly afterwards?

  • by JD26,

    JD26 JD26 Jul 18, 2012 1:21 PM in response to b noir
    Level 1 (0 points)
    Jul 18, 2012 1:21 PM in response to b noir

    For some reason your suggestions is not working. Do you have other suggestions. This is really frustrating.

  • by b noir,Helpful

    b noir b noir Jul 18, 2012 4:11 PM in response to JD26
    Level 9 (72,129 points)
    Jul 18, 2012 4:11 PM in response to JD26

    Okay. Let's try hiding the damage from the installer.

     

    In your Start menu, open "My Computer" (or "Computer" if you're on Vista or Windows 7).

     

    Open your C:\ Drive.

    Open the "Program Files" folder.

    Open the "Common Files" folder.

    Open the "Apple" folder.

    Open the "Apple Application Support" folder.

     

    Rename the "CoreFoundation.Resources" folder CoreFoundation.ResourcesOLD.

     

    Try another install. Does it go through properly this time?

  • by JD26,

    JD26 JD26 Jul 18, 2012 8:00 PM in response to b noir
    Level 1 (0 points)
    Jul 18, 2012 8:00 PM in response to b noir

    It worked this time.thank you.

  • by b noir,

    b noir b noir Jul 18, 2012 8:02 PM in response to JD26
    Level 9 (72,129 points)
    Jul 18, 2012 8:02 PM in response to JD26

    You're welcome. Glad you got things sorted out.