HT204686: How to erase your iOS device and then set it up as a new device or restore it from backups
Learn about How to erase your iOS device and then set it up as a new device or restore it from backups
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All replies
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Helpful answers
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Jul 10, 2012 10:10 AM in response to Tara3954by lllaass,Place the iPod in Recovery mode and connect to your computer and restore via iTunes.
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Jul 10, 2012 10:14 AM in response to lllaassby Limnos,Won't that erase the device, or maybe there isn't any other option since it was never synced with a computer.
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Jul 10, 2012 10:20 AM in response to Limnosby lllaass,There is no other option. It is a security feature. If it was not DIsabled then she may be able to backup the iPod and transfer purchases.
She can always transfer iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store