HT203213: iTunes for Windows: iTunes can't contact the iPhone, iPad, or iPod software update server

Learn about iTunes for Windows: iTunes can't contact the iPhone, iPad, or iPod software update server
beun14
Level 1 (0 points)

Q: I have windows vista and this did not work for my ipod it still will not update PLEASE HELP!

I have windows vista and this did not work for my ipod it still will not update PLEASE HELP!

iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server

iPod touch, iOS 4.1

Posted on Jul 10, 2012 10:55 AM

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beun14

Q: I have windows vista and this did not work for my ipod it still will not update PLEASE HELP!

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  • by wiclee,

    wiclee wiclee Jul 10, 2012 11:02 AM in response to beun14
    Level 5 (6,967 points)
    Jul 10, 2012 11:02 AM in response to beun14

    Try this:

     

    Close your iTunes,

    Go to command Prompt -

     

    (Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".

     

    (Win XP SP2 n above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt

     

    In the "Command Prompt" screen, type in

     

    netsh winsock reset

     

    Hit "ENTER" key

    Restart your computer.

    If you do get a prompt after restart windows to remap LSP, just click NO.

     

    Now launch your iTunes and see if it is working now.

     

    If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:

     

    iTunes 10.5 for Windows: May see performance issues and blank iTunes Store

    http://support.apple.com/kb/TS4123?viewlocale=en_US