0 Replies Latest reply: Jul 10, 2012 12:07 PM by dipbaja
dipbaja Level 1 Level 1 (0 points)

Brand new Mac Book Pro

Purchased in Mexico's Department store Liverpool on June 20th 2012


Purchased Memory upgade to 8Gb, on june 27th, at Apple Store Memorial City, Houston

Upgraded memory from 4Gb to 8Gb on June 28th.


Tried to write on my external HD (previously written on a windows based PC) with no success.

Upon reccomendation from a Mac assistant, copied all my external HD contents into my Mac Hard drive.

Then formatted my external HD and copied back all my information to it.

deleted all the  information from my MacBook Pro HD.

Attempted to repeat the same operation with another external HD, but got a message saying there was not enough epace on the computer HD (even though I have a 750Gb Hard Drive.


Looked in the trash bin and there it was, all the information previously deleted..

Could not empty the trash bin, although I got a message asking me to safely delete all the information from the trash bin,

Could not get enough space released, after several attpempts the trash bin was finally emptied.

All happy getting acquainted with my new MacBook Pro. Two days later, got a gray screen and not able to start the computer.

Looking in to Mac support I found article http://support.apple.com/kb/TS2570 and followed instructions to perform a safe boot:


"Perform a Safe Boot

Simply performing the Safe Boot may resolve this issue.

Shut down your Mac. If necessary, hold your Mac's power button for several seconds to force it to power down.

Start your Mac, then immediately hold the Shift key. This performs a Safe Boot. Advanced tip: If you want to

see the status of a Safe Boot as it progresses, you can hold Shift-Command-V during start up (instead of just Shift).

Note: A Safe Boot takes longer than a typical start up because it includes a disk check and other operations.


The following is the script that appears on the screen upon safe boot. and halt after the last line.


AppleACPICPU:Processor Id=6 LocalAplicId=255 Disabled

AppleACPICPU:Processor Id=7 LocalAplicId=255 Disabled

AppleACPICPU:Processor Id=8 LocalAplicId=255 Disabled

calling mpo_policy_init for TMSafetyNet

Security policy loaded: Safety net for Time Machine (TMSafetyNet)

calling mpo_policy_init for Sandbox

Security policy loaded: Seatbelt sandbox policy (Sandbox)

calling mpo_policy_init for Quarantine

Security policy loaded: Quarantine Policy (Quarantine)

Copyright (c) 1982, 1986, 1989, 1991, 1993

        The Regents of the University of California. All Rights Reserved.


MAC Framework Succesfully initializad

using 16384 buffer headers and 10240 cluster IO buffer headers

IOAPIC: Version 0x20 Vextors 64:87

ACPI: System State [SO S3 S4 S5] (S3)

PFM64 (36cpu) 0xf10000000, 0xf0000000

Aplconsole relocated to 0xf1000000

PCI configuration changed (bridge=16 device=4 cardbus=0)

[ PCI configuration end, bridges 12 devices 16 ]

Firewire (OHCI) Lucent ID 5901 built-in now active, GUID 3c0754fffe9b2aa2; max speed s800.

Pthread support ABORTS when sync kernel primitives misused

com.apple.AppleFSCompressionTypeZlib kmod start

com.apple.AppleFSCompressionTypeDataless kmod start

com.apple.AppleFSCompressionTypeZlib load succeeded

com.apple.AppleFSCompressionTypeDateless load succeeded

AppleIntelCPUPowerManagementClient: ready


wl0: Broadcom BCM4331 802.11 Wireless controller

AppleUSBMultitouchDriver::checkStatus - received Status Packet, Payload 2: device was reinitializad

rooting via boot-uuid from /chosen: 6E918706-FC0D-37460-A3A0-6268A51DF93B

Waiting on <dict ID="0"><key><string ID="1">IOResources</string><key>IOResourceMatch</key><string ID="2">boot-uuid-media</string></dict>

Got boot device = IOService:/AppleACPIPlatformExpert/PCI0@0/AppleAPIPCI/SATA@1F,2/AppleIntelPchSe riesAHCI/PRT0@0/AOAHCIDevice@0/AppleAHCIDiskDriver/IOAHCIBlock

storageevice /IoBlockStorageDriver/TOSHIBA MK7559GSXF Media/IOGUIDPartit

BSD root: disk0s2, major 14, minor 2

Kernel is LP64

com.apple.launchd 1   com.apple.launchd 1   *** launchd[1] has started up. ***

com.apple.launchd 1   com.apple.launchd 1   *** Verbose boot, will log to /dev/console. ***

Running fsck on the boot volume...

** /dev/rdisk0s2 (NO WRITE)

** Root file system

   Executing FSCK_HFS (version diskdev_cmds-540.1~25).

BootCacheControl: UNable to open /Var/db/BootCache.playlist:2 No such file or directory

launchctl:Dubious permissions on file (skipping): /Library/LaunchDaemons

launchctl:Dubious permissions on file (skipping): /System/Library/LaunchDaemons



Any help or suggestions on what to do next would be welcomed.

I am in the middle of the Atlantick, stuck with a brand new, non working Apple MacBook Pro.

Best regards

Sergio Ramos

MacBook Pro, Mac OS X (10.7.4), Last change I did was to upgrade me