2 Replies Latest reply: Jul 12, 2012 2:31 AM by GJarman
GJarman Level 1 Level 1 (0 points)

I have just upgraded my PC to windows 7 32bit. I've reinstalled itunes but I can't download quicktime. I go into the option in the Apple site, click download and then get another screen thanking me for downloading quicktime but it doesn't. Also that screen shows a download button which is greyed out.


iPod touch, Windows 7
  • b noir Level 9 Level 9 (72,020 points)

    I've reinstalled itunes

     

    Okay. Fingers crossed, you should also have a copy of Apple Software Update installed.

     

    In your Start Menu, click "All Programs" and then click "Apple Software Update".

     

    Does ASU offer you the QuickTime Player as a new program? If so, can ASU install it for you?

  • GJarman Level 1 Level 1 (0 points)

    Hi yes I do have ASU but I tried it a different way, by downloading to my Mac the installer and using that to update my windows 7 PC. Thanks for that advice if it happens again i'll do it using your suggestion, many thanks.