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Helpful answers
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Jul 10, 2012 2:05 PM in response to Dick Robsonby Carolyn Samit,Open System Preferences > Network
Select your connection on the left then click Assist Me > Diagnostics
If any of the buttons on the left are red, click Continue.
That should at least narrow down the issue.
Helps when you post to tell us which Mac OS X you have installed.
For 10.3 through 10.6, try here > Solutions for connecting to the Internet, setting up a small network, and troubleshooting
For Wi-Fi issue v10.6 and v10.7 Lion > Troubleshooting Wi-Fi issues in OS X Lion and Mac OS X v10.6