HT203528: Get help using iCloud Mail

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kristinafromnj

Level 1 (0 points)

Q: iCloud mail problem

I don't have the mail icon on my computer so even though I am signed into my iCloud account I can't seem to access my email. Can anyone help?

Mac OS X (10.7.3)

Posted on Jul 10, 2012 2:04 PM

I have this question too

Q: iCloud mail problem

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by Julian Wright,

Julian Wright Jul 10, 2012 2:07 PM in response to kristinafromnj
Level 7 (34,867 points)

Jul 10, 2012 2:07 PM in response to kristinafromnj

You mean the "Mail" application is no longer in your Dock?

Have you looked for it in the Applications folder, or typed "Mail" into Spotlight?
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by kristinafromnj,

kristinafromnj Jul 10, 2012 2:11 PM in response to Julian Wright
Level 1 (0 points)

Jul 10, 2012 2:11 PM in response to Julian Wright

The only mail icon on my dock is the old one that I used to use to access my me.com email. That is also the only application in my applications folder. So I can only view email from prior to July 1. I'm thinking there should be an icon somewhere that is blue with an envelope in the center like what I see when I try to read help pages.
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by Julian Wright,

Julian Wright Jul 10, 2012 2:16 PM in response to kristinafromnj
Level 7 (34,867 points)

Jul 10, 2012 2:16 PM in response to kristinafromnj

There is only one "Mail" application. You use the same application to access all your email accounts, including your iCloud (@me.com) email.

Did you move your MobileMe account to iCloud before June 30th 2012?

Try the troubleshooting tips here: http://support.apple.com/kb/TS4002
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by kristinafromnj,

kristinafromnj Jul 10, 2012 2:16 PM in response to kristinafromnj
Level 1 (0 points)

Jul 10, 2012 2:16 PM in response to kristinafromnj

I'm not sure what I was doing wrong, but it's working now.
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