Previous 1 2 3 Next 31 Replies Latest reply: Oct 4, 2014 10:50 AM by Frustrated girl56
Lindsey57 Level 1 (0 points)

Honestly I am about to go insane. For the past two days I have been trying to open iTunes on my laptop, which is running on windows 7, and each time it opens almost immediately a window pops up saying iTunes has stopped working and then it closes. I recently updated to 10.6.3 but had no problems at first. I have tried many different things, from uninstalling and reinstalling both iTunes and QuickTime multiple times, to restoring iTunes to a previous version, to rolling back my computer, to numerous troubleshooting steps from apple. I have no idea where to go from here so help would be greatly appreciated.


Windows 7
  • wiclee Level 5 (6,955 points)

    Try disconnect your computer from the internet and see if you can open iTunes without crash.

     

    If iTunes does open, go to iTunes Menu Edit > Preferences, "Advanced" tab and click the "Reset Cache" button, OK.

    Now, use Windows Explorer to delete the contents of Music\iTunes\iTunes Media\Download

    You may now re-connect your internet then see if you can open iTunes without issues.

  • Lindsey57 Level 1 (0 points)

    I was able to open iTunes without it crashing after is connecting from the Internet and I clicked reset cashe, but when I went to delete the contents of the folder I could not find a folder labeled downloads in iTunes media.

  • wiclee Level 5 (6,955 points)

    If you don't find a download folder means your problem is not related to a stuck download file.

     

    Main thing is whether you can open iTunes without issue now with your internet connected.

  • Lindsey57 Level 1 (0 points)

    I'm sorry that was a typo, I can open iTunes fine with the Internet disconnected but once I connect it again I get the same message, iTunes has stopped working.

  • wiclee Level 5 (6,955 points)

    Are you sure you can't find this folder?

     

    \Users\username\My Music\iTunes\iTunes Media\Downloads\

  • Lindsey57 Level 1 (0 points)

    When I go to the iTunes media folder the only things in it are folders named automatically add to iTunes, iPod games, music, podcasts, tv shows, and a file called iTunes preferences.

    Is anything supposed to happen when you press reset cache? Because when I press it nothing happens and then I just hit ok.

  • wiclee Level 5 (6,955 points)

    Yes, it's normal when you click Reset Cache.

     

    Can you try this?

     

    Restart computer, right click iTunes icon and select "Run as Administrator"

  • Lindsey57 Level 1 (0 points)

    I did that and nothing changed - there is still no download folder and iTunes still doesn't work when connected to the Internet.

  • wiclee Level 5 (6,955 points)

    I have an user who tried the following and worked, may be you want to try:

     

    [Make sure you are not connected to the internet and then open itunes. Sync your phone and then enable the internet again. Then stay connected to the internet and close your itunes and reopen it. Bam problem solved.]

  • Lindsey57 Level 1 (0 points)

    I did all of that with my phone connected but after I exited out and then opened iTunes with the Internet connected I got the same message, iTunes has stopped working.

  • wiclee Level 5 (6,955 points)

    I suspect your antivirus program is monitoring the internet traffic that caused itunes to stopped working during launch.  You may consider to temporary uninstall your Antivirus and test it out?

  • Lindsey57 Level 1 (0 points)

    I completely uninstalled my kaspersky antivirus program and received the same message.

  • wiclee Level 5 (6,955 points)

    Refer to this article to troubleshoot:

    iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues

    http://support.apple.com/kb/TS1717

  • Lindsey57 Level 1 (0 points)

    I had already looked at this article an determined it was a system-wide problem but none of the solutions worked.

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