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Alex_Colyer Level 1 Level 1

My iPhone 4 (AT&T) suddenly won't ring when someone calls or I get a text, it only vibrates. The speakers play music fine, and I can have phone conversations and hear/speak to the other person fine. Also, the alarm clock sounds The mute switch doesn't seem jammed or anything, but when I switch it off, it doesn't show the picture of the bell with the line through it while vibrating to let me know its off. Also, the volume buttons get no response when pressed. Any ideas?


iPhone 4, iOS 5.1.1
Solved by nasa314 on Jul 10, 2012 9:30 PM Solved

Yeah that's strange. Maybe you have a hardware problem with the mute switch, and it is stuck in mute. I would go to the genius bar.

Reply by HoustonianK on Aug 13, 2013 5:59 AM Helpful

I still continue to have this issue.  I fix this by going to settings>  general> accessibility > AssistiveTouch.

Turn AssistiveTouch  on, you should see a white circle on upper left corner, tap it to see a pop up of four icons. Tap the device icon,another screen appears where you seen an bell that you can unmute/mute.  That fixes mine every time.  Don't know why it mutes itself here even though nowhere else on my phone shows the phone to be on mute!

Hope that helps,

All replies

  • uselessSABOTAGE Level 4 Level 4

    <deleted>

     

    Message was edited by: uselessSABOTAGE

  • nasa314 Level 1 Level 1

    Ok I've got a couple things you can try:

    1. Go to settings-sounds and under ringer and alerts try turning off the "change with buttons" sound, and turning up the volume slider there.

    2. If that doesn't work,and your volume buttons aren't responding double click the home button, and slide the page to the right, and turn up the volume slider there.

    3. If that doesn't work, try holding the power and home buttons down for about 15sec until the phone turns off, the turn it back on.

    If you try a combination of these methods, and after the reboot see if the mute switch works, hopefully you can get it working

     

    Good luck

  • Alex_Colyer Level 1 Level 1

    Thank you - unfortunately, none of the above worked. I appreciate your help!

  • nasa314 Level 1 Level 1

    Yeah that's strange. Maybe you have a hardware problem with the mute switch, and it is stuck in mute. I would go to the genius bar.

  • Daisey One Level 1 Level 1

    what is the genius bar?

  • nasa314 Level 1 Level 1

    If you go to an apple retail store, they have a "genius bar" where they try to fix hardware/software problems of their products. If you go to http://www.apple.com/retail/geniusbar/ you can make a reservation.

  • oreo2394 Level 1 Level 1

    The only thing you can do is restoring your iPhone

  • Alex_Colyer Level 1 Level 1

    Turns out it was an issue with the sound board - luckily, my phone had one more month under warranty and Apple, after making an appointment with the genuis bar online, replaced it for free.

     

    I appreciate your help. I was trying to avoid going in to the Apple store - but the reservation made it quick and simple.

     

    Thank you,
    AC

  • HoustonianK Level 1 Level 1

    I still continue to have this issue.  I fix this by going to settings>  general> accessibility > AssistiveTouch.

    Turn AssistiveTouch  on, you should see a white circle on upper left corner, tap it to see a pop up of four icons. Tap the device icon,another screen appears where you seen an bell that you can unmute/mute.  That fixes mine every time.  Don't know why it mutes itself here even though nowhere else on my phone shows the phone to be on mute!

    Hope that helps,

  • ojhuish Level 1 Level 1

    Thank you HoustonianK, this fixed my problem also.

  • marlene0412 Level 1 Level 1

    Excellent!  This fixed my mute issue as well.  I"m not sure how it got muted in the first place, but this did the trick.  Thanks a lot for your help!

  • alexandrebs88 Level 1 Level 1

    Thank You! This solution solved my problem!

  • barefootwise Level 1 Level 1

    Thank you so much!  After trying all the other solutions, this one finally worked!  Interestingly, it works with the mute bell on mute, rather than off-mute.

  • jmrbelize Level 1 Level 1

    I had this issue as well but I figured out how to fix this issue by just reading previous responds, here's a way how I got mines to work .....

     

    1. Go to Settings > Sounds > Ringer and Alerts

     

    2. Turn off the "Change with Buttons"

     

    3. Lower all the volume

     

    4. After the above has been made ... turn up the volume using the buttons on the side of the phone. [Once doing it, you should start hearing your default ringtone]

     

    5. Once you've started to hear your default ringtone just continue turning up the volume all the way

     

    6. Finally turn on back the "Change with Buttons"

     

    Now you can start hearing your lock sounds, dial-pad tone, etc.

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