blue screen when using safari

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blue screen when using safari

Hi. I have a macbook pro that I purchased in March of 2011. I am having an issue that only seems to happen when I am using safari and am on www.outlook.com which is where my work email is. I get a blue screen and cant get back in unless i hit fn and command and esc at the same time and then esc that and if I go fast I can restart the computer but if i am still slow it will just keep on happening until i restart the system. I am not sure how to address this problem I have been reading other posts and they dont seem to know either. My macbook pro is i7 processor 4gb ram and mac os x 10.6.8. I would appreciate any help. One of the postings suggested upgrading to 10.7 but then others said dont so I am not sure what to do. I have been a mac user for years and have never had a problem prior to this. any idea when 10.8 will be coming out?

I appreciate you taking the time to read and any and all suggestions.

MacBook Pro, Mac OS X (10.6.8)

Posted on Jul 10, 2012 6:40 PM

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Answer 1

Jul 10, 2012 7:05 PM in response to lheggie99

Try deleting the cache associated with Safari.

Quit Safari if it's open.

Open the Finder. From the Finder menu bar click Go > Go to Folder

Type this exactly as you see it here:

~/Library/Caches/com.apple.Safari/Cache.db

Click Go

Move the Cache.db file to the Trash.

Relaunch Safari. Try outlook.com

BTW, Command + Option + Esc is the keyboard shortcut for force quitting apps.

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Answer 2

lheggie99 Author

Level 1

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Sep 11, 2012 11:18 AM in response to Carolyn Samit

hi when i tried to go to ~/Library/Caches/com.apple.Safari/Cache.db it gave me an error message that said I did not have persmission to go there which i dont understand as i am the only account on the computer. Please help. BTW the command+options+esc will not get me out of the application I just sit with a blue screen 😟 The fn command and esc takes me to a different application which appears to be some video controller and then i can esc from there and get to main screen but have to go really fast and restart of the screen will just go back to blue some had said that i ahve to go into system preferences and disable something about graphics switching does that sound like it makes sense? I am still trying to solve this problem. Any help or suggestion would be greatly appreicate.

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