88rose
Level 1 (0 points)

Q: my itunes store is a blank screen of gray

why is my itunes store a blank screen of gray & colors?

compaq, Windows XP

Posted on Jul 10, 2012 7:16 PM

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88rose

Q: my itunes store is a blank screen of gray

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  • by wiclee,

    wiclee wiclee Jul 10, 2012 7:22 PM in response to 88rose
    Level 5 (6,967 points)
    Jul 10, 2012 7:22 PM in response to 88rose

    Close your iTunes,

    Go to command Prompt -

     

    (Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".

     

    (Win XP SP2 n above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt

     

    In the "Command Prompt" screen, type in

     

    netsh winsock reset

     

    Hit "ENTER" key

    Restart your computer.

    If you do get a prompt after restart windows to remap LSP, just click NO.

     

    Now launch your iTunes and see if it is working now.

     

    If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:

     

    iTunes 10.5 for Windows: May see performance issues and blank iTunes Store

    http://support.apple.com/kb/TS4123?viewlocale=en_US

  • by Paulandwu,

    Paulandwu Paulandwu Sep 21, 2012 1:34 AM in response to wiclee
    Level 1 (0 points)
    Sep 21, 2012 1:34 AM in response to wiclee

    My iPad system asked for an upgrade yesterday, after then, I found my iTunes was blank... I went to APP store to check, and often saw messages saying that iTune or account was timed out?  But nothing wrong with my apple ID... i want to know What's that? Why? How to fix them?

  • by geronimo12342001,

    geronimo12342001 geronimo12342001 Feb 1, 2013 1:19 PM in response to wiclee
    Level 1 (0 points)
    Feb 1, 2013 1:19 PM in response to wiclee

    I tried this fix and it did not work for me. I am using Vista and iTunes 11. Please help!!

  • by The Scoot,

    The Scoot The Scoot Aug 11, 2013 8:20 PM in response to 88rose
    Level 1 (0 points)
    Aug 11, 2013 8:20 PM in response to 88rose

    I'm having this same exact issue. I use a Macbook, and iTunes works just fine. But whenever I attempt to open the iTunes store, it loads about halfway, stops loading, the loading bar turns into the apple logo, and iTunes store is just a blank screen. I've been searching everywhere for the solution for this issue, and all of the results i'm getting are for Windows. I'm sick of it and all I want to do is access the iTunes store.