4 Replies Latest reply: Aug 11, 2013 8:20 PM by The Scoot
88rose Level 1 (0 points)

why is my itunes store a blank screen of gray & colors?

compaq, Windows XP
  • wiclee Level 5 (6,955 points)

    Close your iTunes,

    Go to command Prompt -


    (Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".


    (Win XP SP2 n above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt


    In the "Command Prompt" screen, type in


    netsh winsock reset


    Hit "ENTER" key

    Restart your computer.

    If you do get a prompt after restart windows to remap LSP, just click NO.


    Now launch your iTunes and see if it is working now.


    If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:


    iTunes 10.5 for Windows: May see performance issues and blank iTunes Store


  • Paulandwu Level 1 (0 points)

    My iPad system asked for an upgrade yesterday, after then, I found my iTunes was blank... I went to APP store to check, and often saw messages saying that iTune or account was timed out?  But nothing wrong with my apple ID... i want to know What's that? Why? How to fix them?

  • geronimo12342001 Level 1 (0 points)

    I tried this fix and it did not work for me. I am using Vista and iTunes 11. Please help!!

  • The Scoot Level 1 (0 points)

    I'm having this same exact issue. I use a Macbook, and iTunes works just fine. But whenever I attempt to open the iTunes store, it loads about halfway, stops loading, the loading bar turns into the apple logo, and iTunes store is just a blank screen. I've been searching everywhere for the solution for this issue, and all of the results i'm getting are for Windows. I'm sick of it and all I want to do is access the iTunes store.