Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

my itunes store is a blank screen of gray

why is my itunes store a blank screen of gray & colors?

compaq, Windows XP

Posted on Jul 10, 2012 7:16 PM

Reply
4 replies

Jul 10, 2012 7:22 PM in response to 88rose

Close your iTunes,

Go to command Prompt -


(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".


(Win XP SP2 n above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt


In the "Command Prompt" screen, type in


netsh winsock reset


Hit "ENTER" key

Restart your computer.

If you do get a prompt after restart windows to remap LSP, just click NO.


Now launch your iTunes and see if it is working now.


If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:


iTunes 10.5 for Windows: May see performance issues and blank iTunes Store

http://support.apple.com/kb/TS4123?viewlocale=en_US

Aug 11, 2013 8:20 PM in response to 88rose

I'm having this same exact issue. I use a Macbook, and iTunes works just fine. But whenever I attempt to open the iTunes store, it loads about halfway, stops loading, the loading bar turns into the apple logo, and iTunes store is just a blank screen. I've been searching everywhere for the solution for this issue, and all of the results i'm getting are for Windows. I'm sick of it and all I want to do is access the iTunes store.

my itunes store is a blank screen of gray

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.