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imessage/FaceTime - Waiting for activation

I know that this question has been asked quite a few times already but I can't seem to find a solution to my problem. I recently bought an iphone 4 and updated to ISO 5.1.1 and imessgae will not work it just say's 'waiting for activation' and then after a while cancel's out telling me it failed and to try again. I've tried the following to try and fix problem


  • Restoring phone completely with and without backup information
  • Changing Date & Time from automatic and back again
  • Turning off imessage/facetime then turning off phone and on again
  • Signing in with Apple ID and back out again (only option i get)


I do not get the option to sign in using a mobile number only my apple ID, what I get is in the first picture (I have put my number in under settings>phone>my number).


User uploaded file

If i click on sign in with apple ID and sign in with it i get this page in second image


If after that I click on recieve at I get the what is shown in the image below.


I don't know if any of these pictures will help nor if this is where my problem lies or if I am just doing something wrong and missing something else but I would appreciate any help anyone can give me and thank you in advance.


<Image Edited by Host to Remove Personal Information>

iPhone 4, iOS 5.1.1

Posted on Jul 11, 2012 7:27 AM

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Question marked as Best reply

Posted on Jun 28, 2017 11:51 PM

Had the same problem. After a lot of time spent trying to figure it out, I noticed that the bundles that I receive from my carrier (MTN SA) are "minutes" to call, SMS bundles and data bundles - which has always worked for me and my iMessage and Facetime worked perfectly until one day when it stopped.


Turns out, in order to activate iMessage/Facetime for a mobile number, you will need value (airtime in currency) - even just the slightest amount will do. Data/WiFi is not enough to activate iMessage/Facetime for mobile numbers.


What I did:

  • purchased the smallest amount of currency-value airtime
  • went to Settings, turned off iMessage andturned off Facetime
  • force restarted my iPhone (hold power and home buttons for 6 seconds) to completely clear any connections/apps
  • returned to Settings, turned on iMessage and turned on Facetime


I had to wait a while so that everything synced up (with my Apple Watch too) and within 5min I everything was working again 🙂


Maybe this helps?

16 replies
Question marked as Best reply

Jun 28, 2017 11:51 PM in response to Aimee1234567

Had the same problem. After a lot of time spent trying to figure it out, I noticed that the bundles that I receive from my carrier (MTN SA) are "minutes" to call, SMS bundles and data bundles - which has always worked for me and my iMessage and Facetime worked perfectly until one day when it stopped.


Turns out, in order to activate iMessage/Facetime for a mobile number, you will need value (airtime in currency) - even just the slightest amount will do. Data/WiFi is not enough to activate iMessage/Facetime for mobile numbers.


What I did:

  • purchased the smallest amount of currency-value airtime
  • went to Settings, turned off iMessage andturned off Facetime
  • force restarted my iPhone (hold power and home buttons for 6 seconds) to completely clear any connections/apps
  • returned to Settings, turned on iMessage and turned on Facetime


I had to wait a while so that everything synced up (with my Apple Watch too) and within 5min I everything was working again 🙂


Maybe this helps?

Jul 13, 2012 5:28 AM in response to Aimee1234567

Have you tried all of the following:


If you still can't send or receive iMessages

  1. To send and receive iMessages, your device must have a valid cellular or Wi-Fi data connection.
  2. Ensure that iMessage is turned on in Settings > Messages.
  3. iMessage registration validates your Apple ID for use with iMessage. If you are unable to activate iMessage, try the following:
    • Sign in to iMessage on your device using a valid Apple ID. After you validate the email address for use with iMessage, other iMessage users can connect to you using that email address. If you encounter issues registering or using an Apple ID account:
      • Ensure you have an active Internet connection.
      • Verify that you are using a valid Apple ID at myinfo.apple.com. You can also create an Apple ID or reset your password from this webpage.
      • Ensure that your date, time, and time zone are set correctly. If your country has recently made a daylight saving time (DST) change, it may be necessary to manually set the time zone to one that matches your local time.
      • Check that your email address is verified in Settings > Messages > Receive At.
        • If Settings > Messages > Receive At shows your email status as "verifying," follow the instructions in the verification email that was sent to complete the process.
        • Toggle iMessage off and on in Settings > Messages.
    • iPhone automatically registers your phone number for use with iMessage during activation. If you encounter issues activating or using iMessage with your phone number:
      • Verify that you are connected to a cellular network.
      • Toggle iMessage off and on in Settings > Messages.
      • If you are unable to activate iMessage on a device after remote wiping it, wait at least 24 hours and try again.

imessage/FaceTime - Waiting for activation

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