Skip navigation

Repair Status

251 Views 6 Replies Latest reply: Jul 11, 2012 12:32 PM by Canam Carlo RSS
Canam Carlo Calculating status...
Currently Being Moderated
Jul 11, 2012 12:11 PM

I sent my iPad to Apple for replacement after my screen suffered damage, but the repair status says "empty box shipped." I didn't ship an empty box, so what does that mean?

iPad, iOS 5.1.1, White, New Generation, Wi-Fi+LTE
  • James Ward4 Level 7 Level 7 (23,140 points)
    Currently Being Moderated
    Jul 11, 2012 12:14 PM (in response to Canam Carlo)

    They received an empty box. Contact them to verify, and file a claim with the shipping company.

  • Kappy Level 10 Level 10 (221,095 points)
    Currently Being Moderated
    Jul 11, 2012 12:16 PM (in response to Canam Carlo)

    It means they have shipped you a box to use to ship your device to them.

     

    These are user forums, so we cannot help you with such questions regarding order or shipping status, etc.

  • Kappy Level 10 Level 10 (221,095 points)
    Currently Being Moderated
    Jul 11, 2012 12:26 PM (in response to Canam Carlo)

    When you arrange to return something for repair Apple ships you an empty shipping box with label. The status message simply means the box was shipped. If you did not use that box but shipped in your own box, then you needed an RMA or other number to notify Apple so they can determine what to do with it when it's received.

     

    As for FedEx you can always check with them for the status of any shipped item using their tracking number.

     

    This is all that I know. The status message does not mean they received an empty box, hence, the reason it says "shipped" rather than "received."

Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.