4 Replies Latest reply: Jul 11, 2012 7:17 PM by simone626
simone626 Level 1 (0 points)

I recently purchased a Mac computer and plugged my ipod into the Mac.  Upon doing this, my ipod was wiped out.  I then downloaded a few songs to my library, and then moved them to my ipod via Itunes.  I can the the songs, and play them on my Mac.  However, when I plug in my earbuds there is no music to be heard.  I have tried the 5 R's, and stll no luck. 

iPod shuffle
  • Kenichi Watanabe Level 7 (30,460 points)

    The likely reason fo the iPod being "wiped out" is that it was synced to your previous computer before, and when you connected it to the new Mac for the first time, it needed to be synced to the Mac's iTunes library.  You should have seen a message from iTunes warning the iPod would be erased, with the option to cancel syncing.


    I don't know why you can't hear anything on the headphones.  When was the last time, before syncing to the Mac, that you used it?  "5  R's" means you did a Reset and a Restore, correct?  Do you have a different set of headphones to try, or a way to try that set of headphones with another device (to confirm the problem is not the headphones being faulty).


    Are you sure you loaded those songs on the shuffle?  When you select the shuffle in the iTunes sidebar under DEVICES, do you see the songs listed there as being on the iPod.


    If this is a 3rd or 4th gen shuffle, does VoiceOver work at all on the shuffle?

  • simone626 Level 1 (0 points)

    Thanks for responding.  I have a Shuffle 2, and the last time I used it was that morning.  I do see the songs on the sidebar devce, and that is where I have playd them.  The ipod is fully charged, and when I turn it on it flashes between a green light and an orange light.

  • Kenichi Watanabe Level 7 (30,460 points)

    It seems odd that the headphones jack (or your headphones) would fail exactly when you synced it to the Mac for the first time.  But if you have a way, confirm that those headphones still work, using another device.


    According to this




    Alternating green and orange light means "ERROR: No music loaded."  But you said you actually played the songs from the iPod's song listing...  Just to confirn, for a 2nd gen shuffle, you selected the shuffle in the iTunes sidebar, under DEVICES, and over to the right, you went to the Contents tab.  That's where you see the list of songs on the iPod.


    At the botton of the Contents tab, there should be some controls for the Autofill feature.  As a test, try doing an Autofill from your main iTunes Music library, to load the shuffle.  See if that makes any difference.


    If that does not change anything, you can try using the iPod Reset Utilty




    This utility is just for the iPod shuffle, 1st and 2nd gen.  It's like doing a Restore (which I believe you already tried), but at a lower level.

  • simone626 Level 1 (0 points)

    thank you once again.  I will try this and let you know how I make out