Visual voicemail not working on Virgin Mobile USA iPhone 4S

Did you ever resolve this? I just got the iPhone 4S on Virgin as well and VV isn't working. Is visual voicemail even available through Virgin Mobile?

I was able to get Visual Voicemail to work on Virgin Mobile US by:

1. Dialing my own number (or long-press on 1 in the keypad) to get into the normal Sprint voicemail
2. Going through the voice prompts to set up a voicemail greeting and a PIN
3. Make sure cellular data is on in the iPhone settings
4. reboot the iPhone

I called and left a voicemail for myself and the first time i tried to get into the Visual Voicemail the phone said "cannont initiate connection" but then a few seconds later the voicemail showed up in the Visual Voicemail list and i was able to listen to it. So, it was a rocky start but once you set up the normal voicemail, the visual voicemail seems to take over.

Hope that works for you too (or maybe you already solved it).

Thanks Polishbroadcast. My wife got a new iPhone 4 after her original was damaged. She couldn't see the visual voicemail but after going through your steps and then having to re-enter the newly created password the visual voicemail feature was back.

By the way our service provider is AT&T.

Glad it helped. I thought it was a carrier-specific issue because i never had any issue when i had an AT&T phone. It sounds like it is on the service side, but not necessarily Virgin only. One of those steps must force it to activate though i don't know which one.

Thanks polishbroadcast! I have been searching for this answer for a few days! Just posted the question again as a newbie and saw this. Went through your steps and TahDah! I'm finally "in" with voicemail! 🙂