My MacBook Pro (Retina) Freeze up Randomly

I have a late 2013 Macbook 13 in Retina. This was the new maching released in OCtober. IT has been a nightmare. Freezes all the time regardless of software being used or installed on the machine. I play music professionaly and can no longer afford to be embrassed by this machine that goes off all the time! Apple has taken it in 3 times and changed the logic board twice and the top case as well. Still no resolution. The machine crashes and freezes without warning. Really not the kind of quality expected from apple. Furthermore it seems like this is a known issue with the Retinas given the number of such discussions on the apple board. Yet not one of the senior tech support people Ive spoken with seem to admit that it is. They act oblivious to all those articles and message board comments.

Has anyone found a legit reason for this freeze and a way to fix it?

The 'religous' Apple fans don't like you to post these sort of comments:

Apple Support Communities

Re: Congrats Apple, you've re-evented the BSD and even worse!

created by BobTheFisherman in MacBook Pro - View the full discussion

This solved my question

This helped me

If there was a systemic problem as you describe, this forum would be lit up like Times Square with posts similar to yours.

If you want assistance you will have to provide details regarding your computers, your computing environment, installed programs, error messages if any, exactly what you are doing when the issue appears, etc.

If you just want to complain, go elsewhere where they don't want to help you. We here would like to help with your issue.

This solved my question

This helped me

Did this help? Go to the message, sign in, and reply or mark the response as correct or helpful

Start a new discussion in the same communityhttps://discussions.apple.com/choose-container!input.jspa?contentType=1&containe rType=14&container=2097&ac_cid=op123456

So, Bob the Fisherman seems to think that we invent these problems just to be able to rant about Apple. The inconvenient truth is that there is a big problem with MBP's with Retina screens. Replacing your MBP isn't going to solve it, this is a system software problem.

The only way to fix this is to install Windows (or Linux)! I use a Windows VM machine on my MBP, avoid doing any serious work in the OS X and haven't had a freeze since.

I agree with you. If you want to do serious work and have a rock solid operating system, go with Windows or Linux and a business oriented notebook or desktop from HP, Lenovo, Dell or Fujitsu. I sold my retina MacBook Pro and got a Thinkpad workhorse instead. The Thinkpad doesn't have the shinny design of an Apple product or a great display, but Windows 8 on it is rock solid, even after weeks without reboot and after 8 hours of heavy simulation workloads. The hardware and thermal design of the system is great. The case is solid and doesn't wobble or creak. Even the display opens and closes without a cracking noise. That's so unusual to me coming from a "premium" MacBook Pro with retina display, where all those issues appeared during one year of usage. With all I've been trough, I'll never consider of buying an apple computer again. There where to much hardware and software issues. I won't complain, but I'm seriously fed up with Apple and OSX.

My MBP Retina 15" (late 2012) worked perfectly fine until recently.

For the past three weeks or so, it keeps hard freezing, though, I'd say once every two or three days. It seems to only happen when either Chrome or Safari are open.

I think I updated OS X right before i started having these issues, but I can't remember exactly.

Does anyone know if there is a way to access System logs or something of the kind in order to see what kind of problem the system ran into?

Any help would be much appreciated, this is getting really tedious.

Oh, also, I'm running the latest version of OS X, 10.9.3.

Disable and/or update extensions in Safari and Chrome

Download the combo updater to refresh your OS X files.

OS X Mavericks 10.9.3 (Update (Combo)

http://support.apple.com/kb/DL1746

Download EtreCheck and paste results here for help troubleshooting.

http://www.etresoft.com/etrecheck

I have a 2006 Mac Book Pro 15' that has been running like a dream up until this latest software update. It started running much slower and then started freezing. My first thought was it was the battery so I removed it and let it sit over night. Turned it on with just the power cable in and has been working fine. Still slower than before though. Bought a new battery put it in and charged it all night long. Turned it on in the morning and boom froze again on me. Took the battery out and it is working just fine again. What can cause this?

My early Macbook Pro Retina, freezes and reboots, every few days or so as well. The computer freezes, and then it reboots on its own. I removed Chrome, and that didn't seem to resolve anything. I do currently have the Yosemite beta installed, but the problem existed even prior to that.

I'd like to say this normally only happens when I have Safari opened with multiple tabs, but then again this is primarily the state my computer is in any time I'm using it, so that could just be a coincidence. Judging that all these motherboards being swapped didn't resolve this issue, my uneducated guess would be that it's software related, but I'm probably just saying that because I'm out of warranty, and would hate it if it's hardware related.

I'm just going to cross my fingers and hope that once the official release of Yosemite goes live, that this issue would be resolved. I do love my computer, but would just as easily hate it, if this is unresolvable, and would require some sort of hardware updating that I'd have to pay out of pocket for.

I'm hoping Apple does recognize the issue, and doesn't pass the buck on it, and I'll just keep checking back here periodically to see if someone found a viable workaround for this annoying problem.

I started having this problem also, I have a 2013 Ret display with every thing extra I could get, almost $4 g's. But i did find a fix for this, With my mac, it would freeze up 3 or 4 times a day, had to power back up each time. The issue is not the computer at all, I was glad to find that out, what the problem is, is Chrome, there is a conflict with Chrome new update, for some reason apple is not aware of this. You will have to uninstall chrome and transfer all your book marks to safari, I did this and the freezing stopped, I had only one freeze in the last 3 weeks. Try it, It worked for me

PS: Even if your not using Chrome, and using safari, if you have Chrome on your computer, you have to uninstall it off your computer

I deleted Chrome several weeks ago, around the time I read that as a suggestion here. But I still have the same problem. My computer randomly shuts down every few days or so, and typically when I'm using Safari, but that may be more of a coincidence, since i'm always using Safari then an actual cause. So I'm still crossing my fingers for a official Yosemite release, in hopes that it's some software issue with the beta.

I really love this little machine, but if it turns out that this is a hardware issue, and something Apple is unwilling to address, my faith in the quality of Apple products would dwindle a bit.

Hi all,

I've had this freezing problem since updating system to Yosemite. I'd use Safari with 7-8 tabs on and stream on. Had this result below and would be nice to have help on what to do next.

EtreCheck version: 2.0.11 (98)

Report generated 15 November 2014 23:23:05 GMT+3

Hardware Information: ℹ️

MacBook Air (13-inch, Mid 2011) (Verified)

MacBook Air - model: MacBookAir4,2

1 1.8 GHz Intel Core i7 CPU: 2-core

4 GB RAM Not upgradeable

BANK 0/DIMM0

2 GB DDR3 1333 MHz ok

BANK 1/DIMM0

2 GB DDR3 1333 MHz ok

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: en0: 802.11 a/b/g/n

Video Information: ℹ️

Intel HD Graphics 3000 - VRAM: 384 MB

Color LCD 1440 x 900

System Software: ℹ️

OS X 10.10 (14A389) - Uptime: 1:28:57

Disk Information: ℹ️

APPLE SSD SM256C disk0 : (251 GB)

S.M.A.R.T. Status: Verified

EFI (disk0s1) <not mounted> : 210 MB

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

Macintosh HD (disk1) / [Startup]: 249.77 GB (77.56 GB free)

Encrypted AES-XTS Unlocked

Core Storage: disk0s2 250.14 GB Online

USB Information: ℹ️

Apple Inc. FaceTime Camera (Built-in)

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Internal Memory Card Reader

Thunderbolt Information: ℹ️

Apple Inc. thunderbolt_bus

Gatekeeper: ℹ️

Mac App Store and identified developers

Kernel Extensions: ℹ️

/System/Library/Extensions

[not loaded] com.ZTE.driver.ModemDriverMac (1.6.2d1) Support

Startup Items: ℹ️

HW_CreateNetwork: Path: /Library/StartupItems/HW_CreateNetwork

HWPortDetect_driver: Path: /Library/StartupItems/HWPortDetect_driver

MobileBrServ: Path: /Library/StartupItems/MobileBrServ

Startup items are obsolete and will not work in future versions of OS X

Launch Agents: ℹ️

[not loaded] com.adobe.AAM.Updater-1.0.plist Support

[invalid?] com.BM382.wimax.srv.plist Support

[running] com.teamviewer.teamviewer.plist Support

[running] com.teamviewer.teamviewer_desktop.plist Support

Launch Daemons: ℹ️

[loaded] com.adobe.fpsaud.plist Support

[invalid?] com.adobe.SwitchBoard.plist Support

[loaded] com.microsoft.office.licensing.helper.plist Support

[loaded] com.teamviewer.Helper.plist Support

[running] com.teamviewer.teamviewer_service.plist Support

User Launch Agents: ℹ️

[loaded] com.adobe.ARM.[...].plist Support

[loaded] com.google.keystone.agent.plist Support

[running] com.spotify.webhelper.plist Support

[loaded] com.valvesoftware.steamclean.plist Support

[invalid?] com.zeobit.MacKeeper.Helper.plist Support

[running] FastLink.plist Support

User Login Items: ℹ️

FaceTab Pro for Facebook UNKNOWN (missing value)

Dropbox Application (/Applications/Dropbox.app)

Spotify Application (/Applications/Spotify.app)

Octoshape Application (/Users/[redacted]/Library/Octoshape/Octoshape.app)

AdobeResourceSynchronizer ApplicationHidden (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)

Internet Plug-ins: ℹ️

FlashPlayer-10.6: Version: 15.0.0.223 - SDK 10.6 Support

QuickTime Plugin: Version: 7.7.3

AdobePDFViewerNPAPI: Version: 10.1.12 Support

AdobePDFViewer: Version: 10.1.12 Support

Flash Player: Version: 15.0.0.223 - SDK 10.6 Support

Default Browser: Version: 600 - SDK 10.10

SharePointBrowserPlugin: Version: 14.4.6 - SDK 10.6 Support

Silverlight: Version: 5.1.30514.0 - SDK 10.6 Support

JavaAppletPlugin: Version: 15.0.0 - SDK 10.10 Check version

User Internet Plug-ins: ℹ️

OctoshapeWeb: Version: 1.0 - SDK 10.8 Support

Safari Extensions: ℹ️

AdBlock

3rd Party Preference Panes: ℹ️

Flash Player Support

FUSE for OS X (OSXFUSE) Support

Time Machine: ℹ️

Mobile backups: OFF

Auto backup: NO - Auto backup turned off

Volumes being backed up:

Macintosh HD: Disk size: 249.77 GB Disk used: 172.21 GB

Destinations:

Mac [Local]

Total size: 250.05 GB

Total number of backups: 2

Oldest backup: 2013-09-20 10:33:11 +0000

Last backup: 2013-09-28 07:49:01 +0000

Size of backup disk: Too small

Backup size 250.05 GB < (Disk used 172.21 GB X 3)

Top Processes by CPU: ℹ️

8% mds

6% WindowServer

0% AppleSpell

0% fontd

0% taskgated

Top Processes by Memory: ℹ️

116 MB Safari

43 MB Finder

39 MB WindowServer

30 MB mds

26 MB mds_stores

Virtual Memory Information: ℹ️

890 MB Free RAM

959 MB Active RAM

668 MB Inactive RAM

1.13 GB Wired RAM

1.97 GB Page-ins

3 MB Page-outs

Same problem here: ever since upgrading to Yosemite been having random freezing problem at frequency of once or twice a day.

Problem description:

Retina MBP freezes randomly.

EtreCheck version: 2.0.11 (98)

Report generated November 17, 2014 at 3:54:11 PM GMT+8

Hardware Information: ℹ️

MacBook Pro (Retina, Mid 2012) (Verified)

MacBook Pro - model: MacBookPro10,1

1 2.6 GHz Intel Core i7 CPU: 4-core

8 GB RAM Not upgradeable

BANK 0/DIMM0

4 GB DDR3 1600 MHz ok

BANK 1/DIMM0

4 GB DDR3 1600 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en0: 802.11 a/b/g/n

Video Information: ℹ️

Intel HD Graphics 4000 -

Color LCD spdisplays_2880x1800Retina

NVIDIA GeForce GT 650M - VRAM: 1024 MB

System Software: ℹ️

OS X 10.10 (14A389) - Uptime: 0:58:21

Disk Information: ℹ️

APPLE SSD SM512E disk0 : (500.28 GB)

S.M.A.R.T. Status: Verified

EFI (disk0s1) <not mounted> : 210 MB

Macintosh HD (disk0s2) / [Startup]: 422.62 GB (39.80 GB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

BOOTCAMP (disk0s4) /Volumes/BOOTCAMP : 76.80 GB (27.74 GB free)

USB Information: ℹ️

LGE Nexus 4

Apple Inc. FaceTime HD Camera (Built-in)

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Inc. Apple Internal Keyboard / Trackpad

Thunderbolt Information: ℹ️

Apple Inc. thunderbolt_bus

Configuration files: ℹ️

/etc/hosts - Count: 81

Gatekeeper: ℹ️

Mac App Store and identified developers

Kernel Extensions: ℹ️

/Applications/ExpressVPN.app

[not loaded] expressvpn.tap (1.0) Support

[not loaded] expressvpn.tun (1.0) Support

/Applications/Parallels Desktop.app

[not loaded] com.parallels.kext.hypervisor (10.1.1 28614 - SDK 10.7) Support

[not loaded] com.parallels.kext.netbridge (10.1.1 28614 - SDK 10.7) Support

[not loaded] com.parallels.kext.usbconnect (10.1.1 28614 - SDK 10.7) Support

[not loaded] com.parallels.kext.vnic (10.1.1 28614 - SDK 10.7) Support

/Applications/StrongVPN Client.app

[not loaded] net.strongvpn.tun (1.0) Support

/Library/Application Support/Kaspersky Lab/KAV/Bases/Cache

[not loaded] com.kaspersky.kext.kimul.38 (38) Support

/Library/Extensions

[not loaded] com.razer.common.razerhid (10.8 - SDK 10.9) Support

/System/Library/Extensions

[loaded] com.Cycling74.driver.Soundflower (1.6.6 - SDK 10.6) Support

[loaded] com.Cycling74.driver.WondershareAudioDevice (1.5.2) Support

[not loaded] com.aliph.driver.jstub (1.1.2 - SDK 10.7) Support

[not loaded] com.kaspersky.kext.klif (3.0.0d23) Support

[not loaded] com.kaspersky.nke (1.0.0d33) Support

[not loaded] com.microsoft.driver.MicrosoftMouse (8.2) Support

[not loaded] com.nike.sportwatch (1.0.0) Support

[not loaded] com.olympus.CamBlockCommandsDeviceUP (3.1.0 - SDK 10.6) Support

[not loaded] com.splashtop.driver.SRXDisplayCard (1.6 - SDK 10.7) Support

[not loaded] com.splashtop.driver.SRXFrameBufferConnector (1.6 - SDK 10.7) Support

/System/Library/Extensions/MicrosoftMouse.kext/Contents/PlugIns

[not loaded] com.microsoft.driver.MicrosoftMouseBluetooth (8.2) Support

[not loaded] com.microsoft.driver.MicrosoftMouseUSB (8.2) Support

Launch Agents: ℹ️

[not loaded] com.adobe.AAM.Updater-1.0.plist Support

[loaded] com.google.keystone.agent.plist Support

[loaded] com.oracle.java.Java-Updater.plist Support

[running] com.razer.rzupdater.plist Support

[running] com.razerzone.rzdeviceengine.plist Support

[not loaded] com.splashtop.streamer-for-root.plist Support

[running] com.splashtop.streamer-for-user.plist Support

[running] com.wondershare.AllMyMusic.Agent.plist Support

[loaded] org.macosforge.xquartz.startx.plist Support

Launch Daemons: ℹ️

[loaded] com.adobe.fpsaud.plist Support

[invalid?] com.adobe.SwitchBoard.plist Support

[running] com.fitbit.galileod.plist Support

[loaded] com.google.keystone.daemon.plist Support

[loaded] com.leapfrog.connect.authdaemon.plist Support

[loaded] com.oracle.java.Helper-Tool.plist Support

[loaded] com.oracle.java.JavaUpdateHelper.plist Support

[running] com.splashtop.streamer-daemon.plist Support

[loaded] com.splashtop.streamer-srioframebuffer.plist Support

[loaded] org.macosforge.xquartz.privileged_startx.plist Support

User Launch Agents: ℹ️

[invalid?] com.google.GoogleContactSyncAgent.plist Support

[running] com.leapfrog.connect.monitor.plist Support

[invalid?] com.pia.pia_manager.plist Support

[running] com.spotify.webhelper.plist Support

[loaded] com.valvesoftware.steamclean.plist Support

[invalid?] homebrew.mxcl.postgresql.plist Support

[running] ws.agile.1PasswordAgent.plist Support

User Login Items: ℹ️

Bartender Application (/Applications/Bartender.app)

CheatSheet Application (/Applications/CheatSheet.app)

iTunesHelper ApplicationHidden (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Alfred ApplicationHidden (/Applications/Alfred.app)

Fantastical Application (/Applications/Fantastical.app)

BetterTouchTool Application (/Users/[redacted]/Downloads/BetterTouchTool.app)

Skitch Application (/Applications/Skitch.app)

TextExpander UNKNOWN (missing value)

TransmitMenu UNKNOWN (missing value)

Android File Transfer Agent Application (/Users/[redacted]/Library/Application Support/Google/Android File Transfer/Android File Transfer Agent.app)

Dropbox UNKNOWN (missing value)

BetterSnapTool Application (/Applications/BetterSnapTool.app)

QQ ApplicationHidden (/Applications/QQ.app)

Timebar ApplicationHidden (/Applications/Timebar.app)

Nike+ Connect Helper Application (/Applications/Nike+ Connect.app/Contents/Resources/Nike+ Connect Helper.app)

Music Manager UNKNOWN (missing value)

Dropbox Application (/Applications/Dropbox.app)

Private Internet Access UNKNOWN (missing value)

Keyboard Maestro Engine Application (/Applications/Keyboard Maestro.app/Contents/Resources/Keyboard Maestro Engine.app)

ClamXavSentry Application (/Applications/ClamXav.app/Contents/Resources/ClamXavSentry.app)

Music Manager Application (/Users/[redacted]/Library/PreferencePanes/MusicManager.prefPane/Contents/Helpe rs/MusicManagerHelper.app)

OmniFocus Application (/Applications/OmniFocus.app)

EvernoteHelper Application (/Applications/Evernote.app/Contents/Library/LoginItems/EvernoteHelper.app)

Internet Plug-ins: ℹ️

FlashPlayer-10.6: Version: 15.0.0.223 - SDK 10.6 Support

Default Browser: Version: 600 - SDK 10.10

Flash Player: Version: 15.0.0.223 - SDK 10.6 Support

AdobePDFViewer: Version: 10.1.1 Support

o1dbrowserplugin: Version: 5.38.6.0 - SDK 10.8 Support

QuickTime Plugin: Version: 7.7.3

SharePointBrowserPlugin: Version: 14.1.3 - SDK 10.6 Support

googletalkbrowserplugin: Version: 5.38.6.0 - SDK 10.8 Support

Silverlight: Version: 5.1.30214.0 - SDK 10.6 Support

JavaAppletPlugin: Version: Java 7 Update 60 Check version

User Internet Plug-ins: ℹ️

Dashlane: Version: Dashlane 1.0.0 - SDK 10.10 Support

WebEx64: Version: 1.0 - SDK 10.6 Support

Picasa: Version: 1.0 - SDK 10.4 Support

aliedit: Version: 1.0 - SDK 10.6 Support

Safari Extensions: ℹ️

OpenIE

Add To Amazon Wish List

Instapaper

Evernote Web Clipper

Dashlane

MacVaX

iSkyDeluxe

3rd Party Preference Panes: ℹ️

Flash Player Support

Java Support

Microsoft Mouse Support

MusicManager Support

MySQL Support

Time Machine: ℹ️

Skip System Files: NO

Mobile backups: OFF

Auto backup: NO - Auto backup turned off

Volumes being backed up:

Macintosh HD: Disk size: 422.62 GB Disk used: 382.82 GB

Destinations:

time machine [Network]

Total size: 2.95 TB

Total number of backups: 9

Oldest backup: 2014-04-26 22:19:08 +0000

Last backup: 2014-09-04 13:37:08 +0000

Size of backup disk: Excellent

Backup size 2.95 TB > (Disk size 422.62 GB X 3)

Top Processes by CPU: ℹ️

6% WindowServer

1% taskgated

1% WebKitPluginHost

1% fontd

0% AllMyMusicAgent

Top Processes by Memory: ℹ️

301 MB clamd

275 MB Finder

235 MB WindowServer

232 MB Dock

189 MB Evernote

Virtual Memory Information: ℹ️

182 MB Free RAM

3.65 GB Active RAM

3.49 GB Inactive RAM

1.14 GB Wired RAM

3.40 GB Page-ins

57 MB Page-outs

https://www.google.com/search?sourceid=chrome-psyapi2&ion=1&espv=2&ie=UTF-8&q=ma cbook%20retina%20freezes

This freeze problem continues 1 year after I originally bought the computer. Apple replaced the machine in June 2014 and the replaced machine now shows all the same issues. They are ignoring me but I hope consumers take note and teach apple that you cannot sell a faulty machine and walk away from the problem. If you are a professional musician forget about getting anything apple made after 2013! Steve's GONE!

After trying some of the suggestions on this board, nothing worked:

• Turning off auto graphics switch
• Completely uninstall Chrome
• PRAM reset
• Boot in safe mode

So I removed all the login items except for the ones I truly cannot live without - Dropbox, Alfred - and so far 2 days without freeze, where I was freezing up at least once per day. Not sure if this will help anyone else, but these are the apps I removed from login items:

• Keyboard Maestro
• BetterSnap Tool
• Fantastical
• DayOne
• TimeBar
• Bartender
• Evernote
• Skitch
• ClamXav
• Splashtop Streamer

Now I will turn them back on by one to see which are problematic.

I would encourage you not to have both ClamXav Sentry and Kaspersky real-time/on-access (whatever they call it) protection running at the same time. It looks like Kaspersky did not have such protection running, but I'm not familiar enough with it to be certain.

Thanks for the comment! I thought I had cleanly uninstalled Kaspersky before, but this time I used the latest official tool and now there are no entries for it in my EtreCheck report.