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  • hidenorio Level 1 Level 1 (0 points)

    Update.

     

    I made an appointment to see a genius at a local Apple store.

     

    He performed standard hardware checks. Nothing unusual found.

    He goes over the crash logs and he did not see any particular thing that was causing the crash (chrome, CS6, windows server have caused freeze/crash. there is no pattern.)

     

    He recommended to clean install the OS and see if it makes any difference.

     

    Came home, installed all the software updates. So far, no freeze, but now Safari can not be opened.

    Before it appears on the screen, i get "Safari quit unexpectedly."

     

    I m going to exchange. I am truely disappointed this unpleasant experience comes with the flagship model of highly regarded company.

  • fudgebrown Level 3 Level 3 (535 points)

    Mine is also freezing up - typically at the lock screen when the screen saver has been running. I turned off the lock screen  ... so we'll see if that helps or not ...

  • elado Level 1 Level 1 (5 points)

    Update:

     

    Had several freezes yesterday, some of the experiences:

     

    In some of them the mouse kept working, but everything else wasn't.

    On one, a song on Spotify app kept playing but when it ended it didn't proceed to the next one.

    On one, after rebooting it showed the login screen, when I logged in I saw black screen with nothing on it. Rebooted again and same thing. Kept happening till I logged in as a Guest, logged out and then logged in as my user. Happened a couple of times.

     

    I guess (hope) it's a softwre issue and it'll be fixed soon.

  • Coasters Level 1 Level 1 (0 points)

    I too am experiencing the same problem with my MBP Retina.. I go to log in and I get a black screen.. nothing happens. I have restarted many times and its not working. I am VERY dissapointed with Apple on this.. what a let down... not even  3 weeks old..

     

     

    UPDATE:

     

    After I waited for a while I tried booting up the computer and it started and I was able to lgin past the black screen. I searched for software updates for the computer and there was one update for the OSX. I installed it and it asked to be restarted.. let it do so and now I get the black screen again after logging in... soooo frustrating.. come on Apple.. you are letting me down.

  • elado Level 1 Level 1 (5 points)

    See my temporary solution for this. Log in with Guest, log out and then try to log in with your user again.

    If you don't have Guest account enabled try to reboot till you can log in (or try safe mode, or reset PRAM) and enable it in the sys prefs.

  • phrozted Level 1 Level 1 (0 points)

    Same problem here. Tons of apps are crashing left and right: Evernote, Reminders, Pages, etc. What's worse, the computer had multiple kernel panics in the first week of purchase, none of which could be attributed to Chrome, Skype, or any of that nonsense. When I ran the Apple hardware test, everything came up fine. Took the computer to the Genius Bar, who recommended that I erase and reinstall. I did that, and I just experienced my first crash today. I was in Pages, and the entire computer froze, although I could move my mouse.

     

    Put simply, I dropped almost four thosuand dollars on what should be the best computer on the planet, but is actually a piece of crap.

     

    I only wish I knew whether it was hardware or software, so that I could actually fix the problem.

     

    Either way, I severely doubt I will purchase another Apple computer.

  • felipepcjr Level 1 Level 1 (0 points)

    I can confirm this, I have the same issue, safari derps and my qhole pc fereezes, only thing working is my cursor but I cannot clock anything. Dear apple: You are the wealthiest company in the world, please do some more testing before you launch hardware/software. I am VERY dissapointed and regretting spending over $4000 on this machine.

  • hidenorio Level 1 Level 1 (0 points)

    UPDATE:

     

    After OS reinstall at Genius bar, Safari stopped working, and there was another freeze.

    Therefore, I got my first rMBP with freezing issue exchanged to a brand new one.

     

    Got home. first thing i noticed was this newer machine came with Mountain Lion.

    Set it up, ran updates, installed Chrome, in few hours it had first freeze incident again..

     

    With new machine and different OS, I thought it would make a difference, but clearly it doesnt.

    So if anyone was planning to give the new OS a try to resolve this issue, save your $20. I do not think it would help.

     

    I am convinced new rMBP line was released without thorough quality asurrance.

    I will give another week or so to monitor the performance again, but if this keeps happening, I do not know what to do. I have already wasted so much time just trying to troubleshoot.

  • felipepcjr Level 1 Level 1 (0 points)

    This appears to be a bug in the OS related to the way Mountain lion makes the calls to the GPU, I solved this issue by downloading GFX card status http://codykrieger.com/gfxCardStatus and forcing my retina macbook to use the Discrete graphics (NVIDIA 650M) I have not had a crash/freeze since then and I will edit this post if I get a freeze, I already submitted the bug to apple and I'm sure many many people have as well so it should be a matter of time untl they release a software update to fix it.

  • phrozted Level 1 Level 1 (0 points)

    I sure hope you're right. Like hidenorio, I too replaced my rMBP, and I've already experienced similar glitches to those others are reporting (even without installing third-party stuff like Chrome) on the newer computer. Keep in mind, this is the full-specs model, so there's no excuse for any of this.

  • felipepcjr Level 1 Level 1 (0 points)

    Still no crashes since doing what I mentioned earlier. Hope apple releases a fix for this.

  • lotusone Level 1 Level 1 (0 points)

    I installed gfxCardStatus and set to "Discrete Only" as you suggested, and my system continued freezing. After reading more online about the problem, it seems that discrete is the problem. I've now set it to "Integrated Only" and we'll see what happens...

  • th!nk Level 1 Level 1 (5 points)

    I can confirm using gfxCardStatus to set GPU to discrete only appears to mitigate the issue in 10.8.  I also believe this is just a software issue.  I can't remember a single instance of my MBP-R crashing while running 10.7.  I am sure we will see a patch in the pipeline sooner than later, until then this workaround is easy enough.

     

     

    felipepcjr wrote:

     

    This appears to be a bug in the OS related to the way Mountain lion makes the calls to the GPU, I solved this issue by downloading GFX card status http://codykrieger.com/gfxCardStatus and forcing my retina macbook to use the Discrete graphics (NVIDIA 650M) I have not had a crash/freeze since then and I will edit this post if I get a freeze, I already submitted the bug to apple and I'm sure many many people have as well so it should be a matter of time untl they release a software update to fix it.

  • lotusone Level 1 Level 1 (0 points)

    th!nk wrote:

     

    I can't remember a single instance of my MBP-R crashing while running 10.7

    I've been experiencing these problems on 10.7.4

  • MichaelTorfs Level 1 Level 1 (0 points)

    I'm having the same problem... I have my macbook pro retina now 3 weeks, after a period of using my old windows machine together with the macbook, I finished transferring everything and am full-time on the macbook.

     

    The more I use it, the more it seems to freeze, yesterday around 5 times. I seem to think that it is freezing when something cpu intensive is going on (yesterday I was importing photos in Aperture, faces recognition going on).

     

    I called Apple care, they said I have to try working a day in safe mode, if no freeze happens then, they know it is not a problem with the hardware. If the Macbook works in safe mode for a day, they ask me to reinstall the OS. As a new Apple user I don't know yet how easy a reinstall of the OS is, but from Windows I know I don't want to do that. It will take me a week to reinstall everything and get every preference again the way I like it.

     

    ****, Apple laughs with blue screens of death of Windows. I can't remember any crash on my windows machine the last 2 years. Now I have 5 freezes on an Apple machine a day. And the Apple machine costs twice a windows machine...

     

    BTW: I'm using 10.8 OSX Mountain Lion, so that is not the solution for me.

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