3 Replies Latest reply: Jul 11, 2012 11:36 PM by b noir
saraplainandtall Level 1 (0 points)

my computer isn't allowing me to download the new version of itunes. it says the old one can't be deleted, but it still said that after i tried deleting it manually.

i've also tried restarting the computer, manually removing itunes and then downloading the new version but it keeps saying the same thing. HELP!

iPhone 4, Windows XP
  • b noir Level 9 (72,060 points)

    it says the old one can't be deleted


    Assuming here that the message goes on to say "contact your technical support group".


    (1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the /___sbsstatic___/migration-images/188/18894745-1.gif "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):




    (2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)


    (3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.


    (4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:


    Cleanup removing itunes.png


    (5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?


    Message was edited by: b noir

  • saraplainandtall Level 1 (0 points)

    thank you thank you, a million times thank you!

    it worked!

  • b noir Level 9 (72,060 points)

    You're welcome! Glad you got things sorted out.