TS1363: iPod: Appears in Windows but not in iTunes
Learn about iPod: Appears in Windows but not in iTunes
Q: Ipod shuffle 4th gen
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Jul 12, 2012 7:05 AMby planb77,Are you sure the Shuffle is properly connected as seen in this article?
iPod shuffle (4th generation): Not seen in iTunes
Have you tried plugging the Shuffle into another USB port, preferbaly a high powered USB 2.0 port on that back of your PC? Do you have any other USB devices connected at all when you connect the Shuffle?
Try resetting the Shuffle using the appropriate instructions in this Apple support document.
If possible, try plugging the Shuffle into a different PC or Mac that is running iTunes to see if it is properly recognized there.B-rock
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Jul 12, 2012 7:37 AMby lab7891,Hi, i just tried that and it doesn't work usually when its charging the light comes on but nothing happened, it just doesnt seem to do anything anymore and i've tried the reset and again nothing happens.
The ipod is only around 4 months old. I've got an iphone also and tried connecting it to the mains charger and still ntohing happens but everything works fine for my iphone just not the shuffle.
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Jul 12, 2012 7:58 AMby planb77,HelpfulDo you have another cable around you can try and use to charge the Shuffle as the current one may be damaged or faulty.
How long do you leave it to charge? Sometimes it can take up to 30 minutes for the iPod to show any signs of life.
Since the iPod is only 4 months old, it should still be covered under Apple's 1 year warranty against manufacturing defects. In that case, I would recommend scheduling an appointment at your local Apple Store/Genius Bar to have them take a look at it and swap it out at no cost if necessary.
B-rock
