HT203213: iTunes for Windows: iTunes can't contact the iPhone, iPad, or iPod software update server

Learn about iTunes for Windows: iTunes can't contact the iPhone, iPad, or iPod software update server
Chaka7
Level 1 (0 points)

Q: this does not resolve the issue?

cannot update ipad - still get - the ipod sofdtware update server could not be contacted. Make sure your network settings are correct and your network connections are active or try again.

iPad 2, iOS 4.3

Posted on Jul 12, 2012 6:12 AM

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Chaka7

Q: this does not resolve the issue?

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  • Helpful answers

  • by Demo,

    Demo Demo Jul 12, 2012 6:39 AM in response to Chaka7
    Level 10 (95,986 points)
    iPad
    Jul 12, 2012 6:39 AM in response to Chaka7

    Try temporarily disabling your firewall and antivirus software.

  • by wiclee,

    wiclee wiclee Jul 12, 2012 6:45 AM in response to Chaka7
    Level 5 (6,967 points)
    Jul 12, 2012 6:45 AM in response to Chaka7

    Try this one.

     

    Close your iTunes,

    Go to command Prompt -

     

    (Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".

     

    (Win XP SP2 n above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt

     

    In the "Command Prompt" screen, type in

     

    netsh winsock reset

     

    Hit "ENTER" key

    Restart your computer.

    If you do get a prompt after restart windows to remap LSP, just click NO.

     

    Now launch your iTunes and see if it is working now.

     

    If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:

     

    iTunes 10.5 for Windows: May see performance issues and blank iTunes Store

    http://support.apple.com/kb/TS4123?viewlocale=en_US

  • by w_haish,

    w_haish w_haish Jul 25, 2012 7:39 PM in response to wiclee
    Level 1 (0 points)
    Jul 25, 2012 7:39 PM in response to wiclee

    I am surprised that we have to do all this to update the OS. Truelly the share is going down!!