HT203175: If iTunes for Windows XP won't open, stops responding, or unexpectedly quits

Learn about If iTunes for Windows XP won't open, stops responding, or unexpectedly quits
Jfloyd
Level 1 (0 points)

Q: I phone is disabled

I phone is disabled. Can't use my phone.

iPhone 4

Posted on Jul 13, 2012 2:18 AM

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Jfloyd

Q: I phone is disabled

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  • by King_Penguin,

    King_Penguin King_Penguin Jul 13, 2012 3:01 AM in response to Jfloyd
    Level 10 (135,485 points)
    iTunes
    Jul 13, 2012 3:01 AM in response to Jfloyd

    If the iPhone is disabled due to too many incorrect passcode attempts then you will need to connect it to the computer that you normally sync to and you should then be able to reset the phone and re-sync your content to it (http://support.apple.com/kb/HT1212) - you may need to put the phone into recovery mode : http://support.apple.com/kb/ht1808

     

    If you do it via a different computer then :

    If you restore on a different computer that was never synced with the device, you will be able to unlock the device for use and remove the passcode, but your data will not be present.