7 Replies Latest reply: Oct 21, 2012 8:18 AM by DoubleG2
Opchops Level 1 Level 1 (0 points)

The Apple TV box just keeps flashing and won't turn off - even after I've unplugged it, and the TV.  Won't respond to the remote - if I hold down menu button it will stop flashing, but as soon as I release button, flashing continues.  All I have on the TV screen is the Apple logo.  This all happened after I did an onscreen Apple update.  What can I do to restore everything?

  • Diavonex Level 9 Level 9 (66,450 points)

    1.  Remove power and HDMI cable

     

    2. Connect USB cable to Apple TV

     

    3. Connect to iTune

     

    4. Restore using iTune

     

    http://support.apple.com/kb/HT4367?viewlocale=en_US&locale=en_US

  • Winston Churchill Level 10 Level 10 (84,605 points)

    Diavonex wrote:

     

    1.  Remove power and HDMI cable

     

    2. Connect USB cable to Apple TV

     

    3. Connect to iTune

     

    4. Restore using iTune

    It depends which Apple TV they have:

     

     

    • Remove ALL cables from Apple TV. (if you don't you will not see Apple TV in the iTunes Source list)
    • Connect the micro USB cable to the Apple TV and to your computer.
    • Reconnect the power cable (only for Apple TV 3)
    • Open iTunes.
    • Select your Apple TV in the Source list, and then click Restore.
  • Opchops Level 1 Level 1 (0 points)

    Thank you - but I have a problem connecting my Apple TV to my computer with a USB cable because they're in different rooms.  Using a wireless connection with BT ....

  • Winston Churchill Level 10 Level 10 (84,605 points)

    If you are unable to lift the Apple TV, ask someone to do it for you.

  • DoubleG2 Level 1 Level 1 (10 points)

    A micro-USB cable? really? Now I need to go out and find one of those. Who's the genius who decided to use a cable that noone has and not include it in the box (at a whopping cost of $0.25). Apple needs to get a clue.

     

    BTW, unit had this problem after installing the latest update. So, imagine how thrilled I am that your poorly tested software has now broken my device.

     

    At this point I'm thinking going back to Roku is a good idea. I've had nothing but problems with poor Apple compatibility with the rest of the world.

  • Cheryl Diment Level 1 Level 1 (0 points)

    Did you ever get this resolved... as I only connected mine last night, it worked fine last night have tried to get it going today and nothing... Constant flashing light and a black screen with the diagram to connect to Itunes with a connection I dont have. !!! Great... !!!  any suggestions. ???

  • DoubleG2 Level 1 Level 1 (10 points)

    Yep, was able to restore it by plugging it into the computer after I got the cable. Bought it at Wal-Mart for $20. They had it in the camera department.

     

    When I connected it to my computer iTunes did a complete restore of the device. It lost all my settings, so I had to redo all of that.

     

    So, back to working, for now...