1. Remove power and HDMI cable
2. Connect USB cable to Apple TV
3. Connect to iTune
4. Restore using iTune
It depends which Apple TV they have:
- Remove ALL cables from Apple TV. (if you don't you will not see Apple TV in the iTunes Source list)
- Connect the micro USB cable to the Apple TV and to your computer.
- Reconnect the power cable (only for Apple TV 3)
- Open iTunes.
- Select your Apple TV in the Source list, and then click Restore.
A micro-USB cable? really? Now I need to go out and find one of those. Who's the genius who decided to use a cable that noone has and not include it in the box (at a whopping cost of $0.25). Apple needs to get a clue.
BTW, unit had this problem after installing the latest update. So, imagine how thrilled I am that your poorly tested software has now broken my device.
At this point I'm thinking going back to Roku is a good idea. I've had nothing but problems with poor Apple compatibility with the rest of the world.
Yep, was able to restore it by plugging it into the computer after I got the cable. Bought it at Wal-Mart for $20. They had it in the camera department.
When I connected it to my computer iTunes did a complete restore of the device. It lost all my settings, so I had to redo all of that.
So, back to working, for now...