Q: Dead pixels appeared after using macbook pro retina during 2 weeks

You have to take the MBP to the Apple store and if they find any manufacturing defect they will fix it under

warranty.

Best.

If you look at the ifixit Retina teardown, it looks as if the whole computer will have to be replaced in order to fix the screen.

Before taking it back to the Apple Store, make certain that you have an up-to-the-minute back-up of your machine. If they have to replace the whole thing, they won't be able to salvage the flash drive.

Good luck,

Clinton

clintonfrombirmingham wrote:

 

If you look at the ifixit Retina teardown, it looks as if the whole computer will have to be replaced in order to fix the screen.

 

 

Good luck,

 

Clinton

Not really true. The screen can be replaced by replacing the complete Lid part. In fact that is all Apple does on any model Mac notebook. If the screen has defects the complete unit, Screen, glass cover (if there is glass cover, staandard MBPs) hinge and aluminum lid/cover gets replaced.

Hi,

Yes I had a dead pixel appear on mine which appeared after 10 days. It shows up bright white which is very noticeable when viewing dark moving images. I phoned up apple care and have organised a replacement as it was within the two week buyer's remorse period.

The laptop is being picked up tomorrow  but I am a little concerned that an additional cluster of pixels have died in the interim since I reported the issue. The laptop has been in a protective pouch when not in use and had no knocks.

Hopefully it is just the odd issue and not something that will be commonplace.

Lev

It would seem to be a small random problem with the Retina displays. You've seen, I'm sure, the number of people who have posted here describing dead pixels, 'ghosting,' white spots, etc. I'm sure that it's just an anomaly in the production of some screens. It's just odd that they got past QC and out the door. The good thing is that you caught the problem early on and Apple is going to replace your unit. And, if anything pops up during the next year (next three years if you bought AppleCare) you have the peace of mind knowing that it can be fixed.

Here's hoping that your new machine will be glitch-free!

Clinton

I went to the apple store today and what appeard to be one dead pixel to me, was 2 diagonal (Im guessing the reason why I thought it was one pixel was becuase their so tiny). They told me their policy to get a repair is to have one or more pixels dead/stuck. I have to get a completely clamshell lid (screen). They told me that they would have to order the screen which takes 3-5 days. Then I have to take it back to get it fixed which takes apparantley arround 1-3 days. Thankfully this is covered, as it would cost $680 just for the screen itself not including labor. I pray this doesn't happen again once I get the new screen.

I just noticed 4-5 dead pixels (white spots) on my new retina macbook pro after about 4 weeks of use, which is quite a bummer as they already replaced my first one becasue the graphics card was faulty (or something along those lines). I am bringing it in on tuesday to fix it. From what I can see in this forum I do not have much to worry about fixing it, but I am quite upset my computer will have to be fixed so shortly after getting it. I will update with the results of the genius appointment

Just brought my computer in to get it repaired. It took them 2 days to get the part in and I should have my mac back in 2 days (I dropped it off 2 days ago). When they looked at it last week they ran a screen test, which was a series of very bright colored backgrounds, to check if the pixels were actually dead. They noted about 4 pixels that were dead and that I could get it repaired. Its a bummer I do not have my computer for a couple days, but I am very glad i could get it repaired without a out of pocket cost to me (I believe the cost of the repair is about $760)

Hi, I'm from Montreal, had the first retina display replaced after a month of use, 5 pixels dead, they had it replaced within 4 days. Now, after two weeks, one dead pixel is dead, I'm going back in 2 days to have them look at it.

I had the same problem with mine. I brought it in to the Apple store and they replaced mine and explained what the problem was. It's actually very common:

The rMBP is so thin that the screen shuts to the base with almost no space between the screen and the base. What happens is that if there's, a grain of sand for example, it can break through the screen and cause a dead pixel. It's a design issue that's insanely difficult to prevent since a screen cover could make it worse by making even less space between the display and base.

You will notice that all of the dead pixels are located where your keyboard is not. So all of the pixels are in the upper-horizontal of the screen. Since that will have the highest chance of having a piece of hard grains.

Hope your problem is what I'm describing.

Hey Scanty Chunk.

Thanks for the info. Although my first Mbpro Retina was replaced, I had the same problem occur on the replacement. It developed a pinprick on the screen that would display the opposite of what it should. i.e.. dark when It should be light and visa versa.

I took it to the apple store and the genius said that they would not fix it under warranty as it was a cosmetic issue. Rubbing your finger nail across it, you could feel a slight scratch where a grain of sand or dust must have been pressed onto the screen.

Clearly I am get disappointed about this as I took good care of it and I believe the design of these new MacBooks makes them susceptible to these issues.

After spending over £2k on it, I was told my options were to live with it or spend around £500 to get it fixed.

Not impressed.

Lev

Whatever the apple store employee told you about grains of sand is complete rubbish. These screens have exploding pixels. It is not from some foreign object sitting on a key. If there was one grain of sand then there are many grains of sand on or around the keyboard.

That's just ridiculous. I don't think that pixels "explode" on any screen. Find me some article or example on the web that would entertain that possibility.

If you look at where the holes are, they're by the touchpad where it's a hard surface that doesn't move. Apple designed these computers to be as thin as possible. So there's going to be almost no room between the display and the metal surface.

Something you can do is if you carry your computer in a bag or backpack, you should make sure nothing is pushing too hard on the computer. This will compress the computer, causing the crumbs to drive into the screen and create the holes/dead pixels.

Students who owned the old white macbooks would cram their macbooks in their backpacks, and soon they started complaining about the apple logo, on the other side of the display, burning-in through the screen and being visible from the display. Similar to screen burn-in.

Bottom line:

1. Brush off the surface and screen of your macbook before you close it.

2. Don't push too hard on the computer.

3. Don't use a display protection sheet, because it creates even less space between the display and base.

I use a Thule carrying case inside my other carrying case just to make sure nothing is pushing to hard on it. The Thule is a hard shell and has lots of space inside

I have this issue as well. The problem is that the dead pixel showed up a year after purchase. I had to originally get the screen fixed because of the 'ghosting' problem that was affecting these models. I just discovered this problem today. While it is not a huge issue, it's kind of annoying and I would really like to get it fixed. However, I don't think that Apple will do this for free (since it's no longer under warranty) and I would have to pay $800 to get it fixed.