HT201400: If you can’t connect to the iTunes Store

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karynfromsa
Level 1 (0 points)

Q: I cannot connect to the itunes store from itunes, I keep getting error 306. I have tried several of the suggestions provided on the itunes website but nothing is working. The troubled seemed to start when I upgraded a version of internet explorer.

I am having trouble connecting to the ituntes store, I keep getting error 306. I have tried several of the troubleshooting suggestions on the itunes website but to no avail - I've allowed pop-ups, allowed itunes through the firewall and even done the 'flushdns' thing. The issue seems to have started when I upgraded a version of internet explorer, but I have no idea if this would make a difference. I can follow instructions but am not really technical so am at a loss. Please help! Thanks!

Windows 7

Posted on Jul 13, 2012 3:11 AM

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karynfromsa

Q: I cannot connect to the itunes store from itunes, I keep getting error 306. I have tried several of the suggestions provided on th ... more

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  • by wiclee,

    wiclee wiclee Jul 13, 2012 7:38 AM in response to karynfromsa
    Level 5 (6,967 points)
    Jul 13, 2012 7:38 AM in response to karynfromsa

    iTunes Store loads partially or returns "Error 306" or "Error 10054"

    Proxies, parental control settings and software, security or filtering software, or a bad iTunes Store cache can cause this.

     

    To address proxies, Remove Internet Options proxy settings  ( http://support.apple.com/kb/TS1490 ) and connect to the Internet without a proxy.

     

    To reset iTunes Store cache:

     

    In iTunes, choose iTunes > Preferences (Mac) or Edit > Preferences (PC).

    Click the Advanced tab.

    Click the "Reset cache" button.

    Click OK and see if the issue is resolved.

    Adjust Parental Controls in iTunes:

     

    Open iTunes.

    Access iTunes preferences:

    On a Mac: From the iTunes menu, choose Preferences.

    On a Windows PC: From the Edit menu, choose Preferences.

    Click the Parental Controls tab.

    Remove restrictions on Parental Controls.

     

    For more information on parental controls or content filtering software, see iTunes 10.5 for Windows: May see performance issues and blank iTunes Store.

    http://support.apple.com/kb/TS4123?viewlocale=en_US