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iPod Update

I have a used iPod Touch 4G. I can't up date the iPod. I've tried everything I know of. Does anyone know why I can't update it? Thank you.

iPod touch

Posted on Jul 13, 2012 8:23 AM

Reply
17 replies

Jul 13, 2012 1:14 PM in response to liv3y0urlif3

If you are using iTunes to download the update from Apple and are getting that message, then it's quite likely that the iPod was jailbroken by the previous owner. You can try putting the iPod into DFU mode:


http://www.iclarified.com/entry/index.php?enid=1034


and then trying the restore again, but jailbreaks often can disable the device, in which case your only recourse will be to go back to the person from whom you bought the iPod.


Hope this helps.

Jul 13, 2012 1:15 PM in response to liv3y0urlif3

ALso try:

This device is not eligible for the requested build (Also sometimes displayed as an "error 3194")

  1. Update to the latest version of iTunes.
  2. Third-party security software or router security settings can also cause this issue. To resolve this, followTroubleshooting security software issues.
  3. Downgrading to a previous version of iOS is not supported. If you have installed software to performunauthorized modifications to your iOS device, that software may have redirected connections to the update server (gs.apple.com) within the Hosts file. Uninstall the unauthorized modification software from the computer.
  4. Edit out the "gs.apple.com" redirect from your hosts file, and then restart the computer for the host file changes to take affect. For steps to edit the Hosts file and allow iTunes to communicate with the update server, see iTunes: Troubleshooting iTunes Store on your computer, iPhone, iPad, or iPod—follow steps under the heading Blocked by configuration (Mac OS X / Windows) > Rebuild network information > The hosts file may also be blocking the iTunes Store. If you do not uninstall the unauthorized modification software prior to editing the hosts file, that software may automatically modify the hosts file again on restart.
  5. Avoid using an older or modified .ipsw file. Try moving the current .ipsw file (see Advanced Steps > Rename, move, or delete the iOS software file (.ipsw) below for file locations), or try restoring in a new user to ensure that iTunes downloads a new .ipsw.

Jul 15, 2012 5:15 AM in response to liv3y0urlif3

liv3y0urlif3 wrote:


Yeah. My dad got it in the city at the Apple store. Maybe I'll got there when I'm in the city. Thank you.


He didn't get it at any Apple Store, not one owned and run by Apple themselves. Apple doesn't sell used iPods, and to the best of my knowledge rarely if ever sell their demo units but rather send them back for refurbishing. If it really was a used iPod, it was purchased from some independent dealer.


If you continue to have problems, you can certainly take the iPod to an Apple Store for assistance. If the iPod was jailbroken, though, Apple will not help you.


Regards.

iPod Update

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