Previous 1 2 Next 16 Replies Latest reply: Jul 27, 2012 7:30 AM by movie lady
movie lady Level 2 Level 2 (175 points)

i have a mac pro with lion and i have noticed that my email disappears after about 3-4 weeks.  i have charter which is a pop. account not gmail, etc.  how can i stop this?  i have to safe some for business. 

 

thank you, movie lady


MacBook Pro (13-inch Late 2011), iOS 5.1.1
  • movie lady Level 2 Level 2 (175 points)

    sorry, it is a POP3 and no icloud or iphone.  thank you

  • idaveb Level 2 Level 2 (265 points)

    POP3 is an email client protocol. It downloads emails from the server (you email provider) to your computer. If they are disapearing your computer is deleting them. Or there is a retention policy on the server. Can you use IMAP? You may have to move the emails you want to save to a folder that is not synced.

  • movie lady Level 2 Level 2 (175 points)

    thank you for your reply.  i have two questions...  what is the difference between POP3 and IMAP?  and, could you explain what you mean by "move to a folder that is not synced"?\

     

    thank you again for your help. 

  • idaveb Level 2 Level 2 (265 points)

    While POP3 wants to copy all the email to your computer, IMAP leaves it on the server at your email provider. So if you move an email from one folder to another, it is done out on their server not just on your computer. You would have to recreate the account as an IMAP account in Mail. If you stay with POP3 you can create a folder called SAVED and move emails to it and they would not be deleted. The advantage of IMAP is that if you access your email with your iPhone or iPad or MBP, the email is all there. Sent emails from the other devices too. With POP3, it is scattered throughout the devices as you compose it, read it, etc. POP3 is designed to be client-based, not server-based.

     

    Here is a shaky video about it. http://www.youtube.com/watch?v=ogqpF6-SMLE&feature=related

  • rdsvs Level 2 Level 2 (160 points)

    strange, Mail is set by default to archive all your email history.

    but your mail still available on your website email version.

    go to Mail, preference, accounts, advanced, select copy all emails and attachments/ omit attachments for offline viewing.

  • movie lady Level 2 Level 2 (175 points)

    ok i have found out that my imac is on pop3 and a different port, my laptop is set up imap and a different port.  also, i went to the server (charter.net) and my missing email is not there.  does this make sense to anyone?

     

    on my imac emails remain on there however, if i check email on laptop first they don't all come up on the imac. 

     

    this is copied off charters site, if it helps.

     

    If you are accessing your Charter.net Email address from MULTIPLE desktop computers and/or have mobile devices configured to access the same Email address use these settings:

    • Username: username@charter.net (Make sure you enter @charter.net after your username or you will be unable to login)
    • Password: The password you use to login to your email account
    • Server Type: IMAP
    • Incoming Mail server: IMAP.charter.net
    • Port: 143
    • Outgoing Mail Server: SMTP.charter.net
    • Port: 25
    • Web Mail Address: http://www.charter.net

     

    i am totally confused.  thank you for your help.  it is appreciated.

  • clintonfrombirmingham Level 7 Level 7 (29,995 points)

    You have all the information you need to set up an IMAP account. Create a new account first to make sure that it works. Use the exact servers and ports that Charter recommends and you should be in business with a new IMAP account. Once you make sure that it's working, you can delete your POP account.

     

    Call back with any questions.

     

    Clinton

  • idaveb Level 2 Level 2 (265 points)

    Yes, it makes sense. When you access the email on the server with the Laptop it marks the messages as read so that the iMac does not download the emails under POP3. Do as we suggest and make the account an IMAP and delete the POP3. That way, all of your email will be the same across all your devices.

  • movie lady Level 2 Level 2 (175 points)

    thank you both.  i know you think i am dumb.. i understand what you are saying about the two computers BUT will this stop them from deleting the emails.  i am not so concerned about receiving the same emails on both computers as i am the ones being deleted off the mac pro.

     

    i have noticed when i scroll up my emails, three-four weeks have disappesared.  is charter.net deleting them or my email software on the mac pro?  because it does not delete off the imac/pop3. 

     

    thanks for being patient with me.  i need to find a way for them NOT to be deleted off the mac pro.

  • Csound1 Level 8 Level 8 (44,275 points)

    movie lady wrote:

     

    thank you both.  i know you think i am dumb.. i understand what you are saying about the two computers BUT will this stop them from deleting the emails.  i am not so concerned about receiving the same emails on both computers as i am the ones being deleted off the mac pro.

     

    i have noticed when i scroll up my emails, three-four weeks have disappesared.  is charter.net deleting them or my email software on the mac pro?  because it does not delete off the imac/pop3. 

     

    thanks for being patient with me.  i need to find a way for them NOT to be deleted off the mac pro.

    You need to stop accessing the system via 2 different protocols, that's the important thing!

     

    Then set them all up as Imap (archive your existing mail for safekeeping). Once the accounts are Imap you should setup (in Mac Mail) a local folder (under On My Mac). Any mail stored in that folder will be removed from the server, mail stored in the Imap account folders will stay on the server, mail deleted from an Imap folder is deleted from all clients (phones/pc's/macs etc)

  • Bimmer 7 Series Level 6 Level 6 (10,270 points)

    no one here thinks you're dumb.

     

    I'm not sue what email client you use to read your emails.

     

    My issue was this.  When I check my email (MS Oulook) using my newer macbook, I can't see the same email when I use my old macbook.

     

    I solved this issue by putting a check mark on leave email in server.  That way, I can receive them in both my Macbooks.

     

    I use POP mail and not IMAP.

     

    good luck....Hope you sort your email issues out.

  • movie lady Level 2 Level 2 (175 points)

    thank you bimmer.  sometimes with something like this i do feel dumb. 

     

    i am using the email software that came on the mac pro and imac.  it is the same on each.  i just tried to flag an email dated july 6th and i will see if that keeps it from being deleted.  the ones that dropped of were dated june 28.  

    is imap the reason i am losing emails and if so how can i change imap off the mac pro?

     

    thankyou.

  • Bimmer 7 Series Level 6 Level 6 (10,270 points)

    You're welcome.....It happens to the best of us.

     

    Try making both computer you have either IMAP or POP3 and see if that sorts out your issue.

     

    If there's a setting to leave the message in your server, then do so you can get it in both computers.

     

    I don't use Mac Mail so I'm not quite sure if the opiton for leaving it in the server is there.

     

    good luck....

  • Csound1 Level 8 Level 8 (44,275 points)

    Imap was designed for access from multiple devices, it is the POP protocol causing problems.

     

    To the OP: Make them all Imap!

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