Christina830
Level 1 (0 points)

Q: my itunes wont allow access via wifi it will only connect now via dialup. help

using windows vista and itunes v10.6.1.7 i know there is an update available but unable to download it as i get error when i attempt to access the itunes store or check for available downloads error

 

"iTunes could not connect to the iTunes Store. An unknown error occurred (306)

Make sure your network connection is active and try again"

 

im using a local wifi connection and can access the web just fine

 

itunes however will allow a landline connection to connect to the itunes store but thats on a dial up connection how do i get it to allow the wireless connections again?

iTunes software, Windows Vista

Posted on Jul 13, 2012 11:41 AM

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Christina830

Q: my itunes wont allow access via wifi it will only connect now via dialup. help

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  • Helpful answers

  • by wiclee,

    wiclee wiclee Jul 13, 2012 1:01 PM in response to Christina830
    Level 5 (6,967 points)
    Jul 13, 2012 1:01 PM in response to Christina830

    iTunes Store loads partially or returns "Error 306" or "Error 10054"

    Proxies, parental control settings and software, security or filtering software, or a bad iTunes Store cache can cause this.

     

    To address proxies, Remove Internet Options proxy settings ( http://support.apple.com/kb/TS1490 ) and connect to the Internet without a proxy.

     

    To reset iTunes Store cache:

     

    In iTunes, choose iTunes > Preferences (Mac) or Edit > Preferences (PC).

    Click the Advanced tab.

    Click the "Reset cache" button.

    Click OK and see if the issue is resolved.

    Adjust Parental Controls in iTunes:

     

    Open iTunes.

    Access iTunes preferences:

    On a Mac: From the iTunes menu, choose Preferences.

    On a Windows PC: From the Edit menu, choose Preferences.

    Click the Parental Controls tab.

    Remove restrictions on Parental Controls.

     

    For more information on parental controls or content filtering software, see iTunes 10.5 for Windows: May see performance issues and blank iTunes Store.

    http://support.apple.com/kb/TS4123?viewlocale=en_US

  • by Christina830,

    Christina830 Christina830 Jul 16, 2012 6:04 AM in response to wiclee
    Level 1 (0 points)
    Jul 16, 2012 6:04 AM in response to wiclee

    apparently im not meant to access itunes via the wifi. attempted all the fixes and same error still. thanks for the tips though

  • by Chris CA,

    Chris CA Chris CA Jul 16, 2012 7:19 AM in response to Christina830
    Level 9 (79,603 points)
    iPhone
    Jul 16, 2012 7:19 AM in response to Christina830

    Christina830 wrote:

     

    apparently im not meant to access itunes via the wifi.

    This is a Windows problem.

    It has nothing to do with iTunes (except that iTunes is the application being affected).