HT203206: Fix unexpected quits or launch issues in iTunes for Windows

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Al in Cleveland

Q: iTunes will not automatically recognize a CD in the optical reader

iTunes will not automatically show me CD contents or import CD when I insert into the CD/DVD reader.  To back up a little, iTunes WILL recognize the very first CD that I insert after powering up the PC, but none thereafter.  It doesn't matter if I close iTunes and then re-launch it, I must shut down the PC and re-start, and then iTunes will recognize the first CD I insert, but not the second.

 

I've read the iTunes help and done everything suggested there, but to no avail.  I am using iTunes version 10.6.3.25.  Has anyone else had this issue?  It surprises me that there is apparently no manual way to get iTunes to take a look at the CD in the optical drive -- it's automatic or nothing.

Dell Laptop

Posted on Jul 13, 2012 11:56 AM

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Q: iTunes will not automatically recognize a CD in the optical reader

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  • by Bart from Europe,

    Bart from Europe Bart from Europe Jul 28, 2012 6:31 AM in response to Al in Cleveland
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    Jul 28, 2012 6:31 AM in response to Al in Cleveland

    My problem is similar, iTunes only recognizes the first CD. After eject and insert another CD iTunes is not longer showing a CD under 'Devices'. I have to quit iTunes and restart iTunes, only after that it will recognize the CD again. Since I'm currently importing my whole CD collection this issue is bugging me. My system details: Dell inspiron 540, Windows 7 64 bit, iTunes version 10.6.3.25

     

    Import speed is always on the low side at about 4x speed this used to be faster in previous iTunes versions. Unchecking the error-correction does not seem to speed it up.

  • by Bart from Europe,

    Bart from Europe Bart from Europe Jul 28, 2012 9:34 AM in response to Bart from Europe
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    Jul 28, 2012 9:34 AM in response to Bart from Europe

    After trying out various ways of opening/closing the CD', to list them:

    use the eject icon in Itunes 'Devices', or by pressing the button on the CD-drive,

    close the drive by a gentle push to the tray, or by pressing the button on the CD-drive.

     

    It appears that the working combination is to use 'eject icon' in iTunes, and the close button on the drive itself. If I use the gentle push to close the tray then iTunes doesn't recognize the CD. If I don't use the 'eject icon' then it fails as well.

     

    Another remark on the CD reading speed: this afternoon I had some CD's at 10x - 12x whilst other are read slower at 8x or 4x. All CD's were free from scratches and in good condition, it's strange that the import speed varies greatly.

  • by Bart from Europe,

    Bart from Europe Bart from Europe Jul 28, 2012 10:34 AM in response to Bart from Europe
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    Jul 28, 2012 10:34 AM in response to Bart from Europe

    Too bad, the combination above is not a solution that always works.

  • by Al in Cleveland,

    Al in Cleveland Al in Cleveland Jul 29, 2012 11:06 PM in response to Bart from Europe
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    Jul 29, 2012 11:06 PM in response to Bart from Europe

    Bart,

    Thanks for your input.  After creating my post, I found out that I was mistaken on one point.  If I closed and then re-opened iTunes, the first CD that I inserted was recognized (but not subsequent CDs).  So, I just closed the iTunes software and then re-opened it for each CD.  I had a large number of CDs to copy into my library, so this was an annoyance, but not nearly as big an annoyance as if I'd had to shut down the PC between CDs.

     

    My Dell PC, by the way, does not have a door on the optical reader.  You simply push the CD into a slot on the side of the PC and it is pulled in.

     

    I still don't understand why iTunes does not have a menu selection to cause the software to look to the optical drive to see what is there.  But I'm finished now, so won't lose any sleep over it.   

  • by johnroenigk,

    johnroenigk johnroenigk Oct 8, 2012 8:56 AM in response to Al in Cleveland
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    Oct 8, 2012 8:56 AM in response to Al in Cleveland

    Same problem here on a Dell Optiplex 780 running Windows 7. It seems to come and go though. There are times when I may get away with importing a dozen CDs in a row, like yesterday afternoon. Then, this AM, it is one and out. This has been going on for some time now. Surprised/disappointed that Apple hasn't seen fit to fix this annoying bug.

  • by Al in Cleveland,

    Al in Cleveland Al in Cleveland Oct 8, 2012 10:39 AM in response to Al in Cleveland
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    Oct 8, 2012 10:39 AM in response to Al in Cleveland

    John,

    Yes, "hasn't seen fit to fix" and apparently uninterested in a fix.  I wonder if Apple personnel read any of these posts.  Maybe it is necessary to file a complaint somehow with Apple rather than posting problems in this forum, but I was, of course, looking for a solution here, and apparently there is none.

  • by johnroenigk,

    johnroenigk johnroenigk Oct 8, 2012 6:57 PM in response to Al in Cleveland
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    Oct 8, 2012 6:57 PM in response to Al in Cleveland

    For what it may be worth, Bart from Europe's "working combination" worked for me all this afternoon. In any case, the problem I've experienced have been somewhat intermittent (not my favorite kind of problem). I'm hopeful that this workaround will help ongoingly.

  • by jegardiner,

    jegardiner jegardiner Nov 17, 2012 11:06 AM in response to Al in Cleveland
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    Nov 17, 2012 11:06 AM in response to Al in Cleveland

    I too have this problem but find that if I keep a copy of Windows Explorer open and click on the drive icon of the Audio CD in Explorer, when iTunes has failed to recognise the CD, iTunes will suddenly recognise the CD without having to be restarted.

     

    It's not ideal, having to keep jumping between the iTunes window and the Explorer window but it's quicker than restarting the software.

     

    I hope Apple will fix this bug properly soon, as I have a lot of CDs to import. None of my other applications have any problems detecting when a CD has been inserted.

  • by MarkSalisbury2081,

    MarkSalisbury2081 MarkSalisbury2081 Dec 3, 2012 3:19 PM in response to Al in Cleveland
    Level 1 (0 points)
    Dec 3, 2012 3:19 PM in response to Al in Cleveland

    Hi

    My problem is that itunes recognised the optical drive but does not recognise CDs. Please help.

    Thanks

    Mark

  • by djd514,

    djd514 djd514 Feb 2, 2013 7:00 PM in response to Al in Cleveland
    Level 1 (0 points)
    Feb 2, 2013 7:00 PM in response to Al in Cleveland

    I THINK I'VE SOLVED THIS:

    I had the same problem on a Dell Inspiron Laptop.  Itunes imported first CD, but didn't recognize any after that.   In reading the other posts, I noticed that most others had Dells as well.  Which got me wondering, they probably all have the same pre-installed software..... I noticed that when I put the second cd, in the drive would access, but iTunes did nothing, but Roxio Burn would pop up........That got me to thinking if it somehow it was interrupting iTunes recognizing the CD.  So, I removed the Roxio Burn software, restarted the computer, and.....Wala!  iTunes automatically recognizes the first, second and every CD after that.

     

    Enjoy!

     

    Dave

  • by Lyle Cass,

    Lyle Cass Lyle Cass Sep 27, 2013 5:11 PM in response to Bart from Europe
    Level 1 (8 points)
    Desktops
    Sep 27, 2013 5:11 PM in response to Bart from Europe

    Thanks Bart from Europe, I had a similiar problem & all I had to do was shut down iTunes & restart.