3 Replies Latest reply: Jul 13, 2012 4:26 PM by labrador7
labrador7 Level 1 Level 1 (0 points)

I have a plain macbook, a little over a year old. It was running slow, so I restarted the laptop. When it restarted, the computer froze at the blue startup screen. On another forum, I read that Repairing the disk permission would help, I did that using the disk that came with the laptop, but I'm not sure what to do after that has been completed, I tried restarted once more, and the same problem occured, and I don't want to re-install snow leopard. Also I can't get the disk to eject either. Does anyone know how I could fix this problem?


MacBook, Mac OS X (10.6.5), laptop is a little over a year old
  • Kappy Level 10 Level 10 (260,490 points)

    Five ways to eject a stuck CD or DVD from the optical drive

     

    Ejecting the stuck disc can usually be done in one of the following ways:

     

    1. Restart the computer and after the chime press and hold down the left mouse button until the disc ejects.

     

    2. Press the Eject button on your keyboard.

     

    3. Click on the Eject button in the menubar.

     

    4. Press COMMAND-E.

     

    5. If none of the above work try this: Open the Terminal application in your Utilities folder. At the prompt enter or paste the following:

     

     

      /usr/bin/drutil eject

     

    If this fails then try this:

     

    Boot the computer into Single-user Mode. At the prompt enter the same command as used above. To restart the computer enter "reboot" at the prompt without quotes.

     

    Reinstall OS X:

     

    Reinstall OS X without erasing the drive

     

    Do the following:

     

    1. Repair the Hard Drive and Permissions

     

    Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list.  In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive.  If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.

     

    If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.

     

    2. Reinstall Snow Leopard

     

    If the drive is OK then quit DU and return to the installer.  Proceed with reinstalling OS X.  Note that the Snow Leopard installer will not erase your drive or disturb your files.  After installing a fresh copy of OS X the installer will move your Home folder, third-party applications, support items, and network preferences into the newly installed system.

     

    Download and install the Combo Updater for the version you prefer from support.apple.com/downloads/.

  • nigelomahony74 Level 1 Level 1 (25 points)

    For the ejecting the disc, try holding down the click (bottom left of the touchpad) as the machine is started up.

     

    I would boot to the recovery and try verify and repair the disk too (not the permissions this time). If its still blue screening you will have to reinstall the os. Don't worry this will not affect your other files, it just reinstalls the os!

     

    Oh Kappy beat me too it with a significantly better post

  • labrador7 Level 1 Level 1 (0 points)

    Thank you both! It just finished re-installing and so far everythings back to normal!